Customer Service Representative

Association Management Concepts; Sacramento (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Association Management Concepts is seeking a Customer Service Representative to be the main contact for Homeowners, Members and Residents within AMC’s portfolio in Sacramento. This in-person role handles calls and emails professionally and coordinates with Community Association Managers to support maintenance and repairs.

The position requires excellent communication, strong organizational skills, and a proven customer service background.

Qualifications

• Excellent verbal and written communication.
• Strong organization and multitasking abilities.
• Past experience delivering exceptional customer service.
• Professional telephone presence and handling difficult clients.

Responsibilities

• Handling telephone calls and emails and resolving them in a professional and courteous manner.
• Work closely with Community Association Managers to provide customer service support.
• Issuing, tracking and following-up on work orders for community maintenance and repairs.
• Distributing violations of community CC&Rs and related correspondence.
• Managing community key/gate remote distributions.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Post Date: November 1, 2024

Association Management Concepts’ Customer Service Representative (CSR) is the main point of contact for Homeowners, Members and Residents of AMC’s portfolio of Associations. CSRs will live answer phone calls and respond to emails in a professional and courteous manner. In general, the focus of those calls and emails will relate to repair and maintenance, however, other tasks will be necessary as warranted.

This is a full-time, in-person position at our headquarters in Sacramento, CA.

Primary Responsibilities

• Handling telephone calls and emails and resolving them in a professional and courteous manner.
• Working closely with the Community Association Managers to provide customer service support.
• Issuing, tracking and following-up on work orders for community maintenance and repairs.
• Responsible for distributing violations of community CC&Rs as well as correspondence to Administrative Assistants and Association Managers.
• Managing community key/gate remote distributions.

To perform this job successfully, an individual should meet the following minimum requirements and qualifications:

• Excellent verbal and written communication.
• Strong organization and multitasking abilities.
• Past experience and proven abilities providing exceptional customer service.
• Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients.
• Computer proficiency (Microsoft Office including Word, Excel and Outlook).
• Possess honesty and personal integrity.
• Passionate, intelligent, energetic, enthusiastic, personable and friendly.
• Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team.
• Excellent time management, organizational and follow-up skills.
• Hardworking and diligent.

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