Community Associate

IWG plc; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

Company holidays

401K with company match

Health care

Bonus program

Training & development

Casual dress

Job summary

IWG plc in New York is seeking a friendly Community Associate to welcome customers and manage in-center operations, from checking in guests to coordinating services and helping with setup.

You will handle inquiries, assist with printing, conferencing tech, and invoice accuracy, while planning local networking events and maintaining a tidy, welcoming space.

Qualifications

• 1+ years of customer service experience.
• Ability to own and resolve problems.
• Positive, enthusiastic, adaptable to change.
• Experience using MS Office and basic IT equipment.
• Legally eligible to work in United States and at least 18.

Responsibilities

• Assist customers with inquiries, Wi‑Fi codes, packages, directions, and room setup.
• Handle in-center services and ensure accurate invoicing.
• Support center operations including mail handling and coffee breaks.
• Plan and execute local networking events and invites.
• Close day by tidying center and guiding groups to nearby restaurant.

Skills

Customer service experience

Excellent communication

Problem solving

MS Office

Legal work eligibility

Job description

Community Associate

Address:
1325 Avenue of the Americas
27th and 28th Floors
10019 New York
New York

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers arrive all throughout the morning. One asks you for a changed Wi‑Fi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee? You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You make sure that all of the services are properly charged, so that invoices are accurate.

It’s time for a quick coffee break. Relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox.

And that’s lunch!

A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room says it’s too hot in their office, no problem you are on it and open a ticket in our service portal.

You’ve earned yourself another breather. Relax and enjoy a few minutes to yourself.

Early afternoon, you sit down to organize next week’s networking event in your center – your City Manager is just a phone call / email away, if you need any guidance or assistance. You plan and write the e‑invites to customers, then create, print and put‑up posters on the noticeboards around the center. To your excitement, the next person to enter the center is a prospect (someone interested in joining the IWG community), so you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part‑timers as well)

• A quarterly bonus plan program, plus an hourly rate of $22.43
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)