Community Associate

IWG plc; New York (NY); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off plans

11 Paid Company Holidays

Competitive 401K Program

Comprehensive health care

Quarterly bonus plan

Training and development opportunities

Business casual attire

Bright and inspiring work environment

Job summary

Join a forward-thinking company as a Community Associate, where you'll create a vibrant community for customers and ensure their needs are met. This role offers a unique opportunity to thrive in a supportive environment while maintaining a healthy work-life balance. You'll engage with diverse customers, manage their requests, and contribute to creating an inspiring workspace. Enjoy competitive benefits and a chance to grow your career in an innovative organization that values flexibility and employee well-being. If you're a proactive communicator with a passion for service, this is the perfect opportunity for you!

Qualifications

• 1+ years of customer service experience preferred.
• Ability to manage multiple tasks and provide excellent service.

Responsibilities

• Assist customers with administrative and support needs.
• Manage customer requests and ensure service quality.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

MS Office

Education

High School Diploma

Tools

Basic IT Equipment

Job description

Community Associate

600 Third Avenue
2nd floor
10016 New York
New York, United States of America

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work-life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers arrive throughout the morning. One asks for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room and help setting up the projector. You assist her while connecting an incoming call from another customer, ensuring that all services are properly charged for accurate invoicing.

During a quick coffee break, you sort through the mail while addressing a variety of customer requests, remembering to email the earlier customer to let him know his package is waiting for him.

In the afternoon, you help customers with printing and invoices. If a customer in a team room finds it too hot, you quickly open a ticket in our service portal.

After another coffee break, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write e-invites to customers, then create, print, and put up posters around the center. When a prospect arrives, you share details about what makes this space amazing for customers and encourage them to join the network.

As the day ends, you gently ask the large group in meeting room 3 to start wrapping up and direct them to a nearby restaurant for dinner, ensuring everything is tidy before heading home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work-life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

• A quarterly bonus plan program, plus an hourly rate of $INSERT
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)