Community Associate

Regus; Lenexa (KS); On-site; USD 36,000 - 40,000; Full time

Job summary

A leading company in workspace solutions is seeking a Community Associate in Lenexa, Kansas. This role involves managing customer relationships, handling administrative tasks, and ensuring a positive work environment. Enjoy a flexible schedule, competitive benefits, and opportunities for career growth.

Benefits

Generous paid time off

401K with company match

Affordable health care options

Quarterly bonus plan

Professional community

Qualifications

• 1+ years of customer service experience required.
• Ability to manage multiple tasks while delivering excellent service.

Responsibilities

• Assist customers with requests and manage billing accurately.
• Engage with prospects and promote networking events.
• Handle administrative tasks and ensure the center is ready for customers.

Skills

Communication

Problem-solving

Customer Service

Adaptability

Tools

MS Office

Job description

Community Associate
10901 W 84th Terrace, Second Floor, 66214, Lenexa, Kansas, United States of America

The world of work is changing…

Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work-life balance, competitive benefits, and opportunities to grow your career.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across various industries, creating and maintaining your own community within your center. You will handle all administrative and support needs for your customers so they can focus on running their businesses.

A typical day at IWG

1. Arrive before opening to ensure everything is ready and nothing has been missed.
2. Assist customers with requests such as WiFi codes, package arrivals, directions, setting up projectors, or finding coffee.
3. Manage billing and ensure service charges are accurate.
4. Take a coffee break and relax briefly.
5. Sort mail and handle additional customer requests, including emailing customers about packages.
6. Help customers with printing, invoicing, or adjusting room temperatures by opening support tickets.
7. Meet with the Community Manager to plan upcoming events, send invites, and put up posters.
8. Engage with prospects interested in joining the community and promote upcoming networking events.
9. Wrap up the day by managing meeting room activities, directing groups to local restaurants, and tidying up the center.

About you

We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You should be:

• A good communicator, able to build strong relationships and empathize with clients (ideally 1+ years of customer service experience).
• Ownership-driven, problem-solver.
• Positive, enthusiastic, adaptable to change.
• Proficient with MS Office and basic IT equipment.
• Legally eligible to work in the country you are applying from and at least 18 years old.

What we offer

• Work-life balance (no standard nights/weekends).
• Generous paid time off (sick and vacation).
• 11 paid company holidays per year, in addition to PTO.
• Competitive 401K with company match.
• Affordable, comprehensive health care options.
• Quarterly bonus plan, with an hourly rate of $17.51.
• Bright, inspiring work environment.
• Training and development aligned with career growth.
• Professional community with a business casual dress code.