Community Assistant

The Dinerstein Companies; Tempe (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance

Disability insurance

Health savings account

Flexible spending accounts

Job summary

The Dinerstein Companies is seeking a friendly, customer-service oriented Community Assistant to support leasing efforts on-site in Tempe. You will manage inquiries, conduct tours, and guide prospects through applications while maintaining organized lease files and reporting metrics.

As part of the on-site management team, you will foster positive resident relationships, handle resident requests, assist in events, and respond to after-hours calls.

Qualifications

• Previous experience in customer service or a related field is a plus.
• A commitment to staying informed about the property.
• Detail-oriented mindset with the ability to manage multiple tasks.
• Friendly demeanor that earns trust from residents.

Responsibilities

• Managing all leasing inquiries, conducting tours, following up, and assisting prospects with the application process.
• Ensuring lease files are accurate, complete, and organized.
• Reporting traffic, applications, and lease number variances to the team.
• Ensuring daily tasks and follow-ups are completed and documented.
• Maintaining a high energy and professional demeanor.
• Providing excellent customer service to residents, parents, and prospects.
• Managing resident requests, concerns, and complaints promptly.
• Assisting in planning and executing community events.
• Handling after-hours emergency calls as needed.
• Participating in seasonal events and quarterly unit inspections.
• Answering questions about lease terms, charges, and violations.
• Online coursework on fair housing, customer service, and company policies.
• Following up on surveys to ensure high service levels.
• Regular audits of lease files, resident ledgers, and property reports.
• Participation in daily lead traffic and leasing reports.

Skills

Customer service

Job description

COMPENSATION: $15-17/hr.

As one of the nation’s largest multi-family and student housing community developers, The Dinerstein Companies has completed over 75,000 multi-family apartments and 44,000 student housing beds in 26 states. TDC is an integrated company specializing in the development, construction, and property management of the nation’s finest apartment communities, with over sixty years in business. Whether it’s luxury mid-rise, high-rise residences or the most innovative off-campus student housing, TDC has the experience, expertise, and reputation for developing premier apartment communities.

We are an experienced company. Not a management company. We wake up daily with a renewed mission towards genuine hospitality and authentic care. We seek to build and encourage relationships that create lasting memories. People will know why we love our work by how they feel after each encounter with our team and our communities. The extra degree of customer service makes all the difference. TDC looks for dynamic individuals eager to be the face of our company, brand, and property in our markets. Team members should embody the Core Values of The Dinerstein Companies.

Role

Our Community Assistants are the face and personality of the property. Your primary role as a Community Assistant will be to support the property’s leasing efforts, including:

• Managing all leasing inquiries, conducting tours, performing follow-ups, and assisting prospects with the application process.
• Ensuring digital and/or physical lease files are accurate, complete, and organized.
• Reporting traffic, application, and lease number variances to appropriate team members.
• Ensuring daily tasks and follow-ups are completed and documented.
• Maintaining a high energy and professional demeanor.

Once The Property Is Operational, Community Assistants Will Be Charged With Fostering Positive Resident Relationships And Contributing To The Operational Success Of The Property. These Efforts Entail

• Providing excellent customer service to residents, parents, and prospects.
• Managing resident requests, concerns, and complaints in a timeline manner.
• Assisting in the planning and execution of community events.
• Tending to after-hours emergency calls as needed/required by the on-site management team.
• Participating in seasonal team events, including turn and quarterly unit inspections.
• Answering resident questions regarding lease terms, charges, and any lease violations.

As Part Of The On-site Management Team, It Is Imperative That You Be Familiar With The Company’s Policies And Procedures, As Well As Industry Training, To Ensure Consistent Compliance At The Property Level. This Includes Administrative Tasks Covering

• Online coursework on fair housing, customer service, and company policies.
• Follow-ups on prospect, resident, and maintenance surveys to ensure the highest level of customer service.
• Regular audits of lease files, resident ledgers, and property reports.
• Participation in daily reports on lead traffic and leasing efforts.

To Thrive, You Should Have

• Previous experience in customer service or a related field is a plus, but your passion and people skills are what truly shine.
• A commitment to staying informed about the property.
• Detail-oriented mindset and the ability to manage multiple tasks efficiently.
• A friendly demeanor that establishes you as a trusted advisor for prospective and current residents.

Best-in-Class Benefits And Perks

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided for eligible employees.
• Robust retirement planning: 401(k) plan available with employer matching for eligible employees.
• Financial security: Life and disability insurance for added protectionfor eligible employees.
• Flexible financial options: Health savings and flexible spending accounts are offered for eligible employees.
• Well-being and work-life balance.

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

This position primarily operates in a professional office environment. The employee must be able to remain in a stationary position for extended periods; frequently operate a computer and other office equipment; communicate effectively in person, by telephone, and through electronic means; and occasionally move throughout the office to access files, equipment, meeting spaces, and other work areas. The position may require occasional bending, reaching, standing, walking, and lifting or moving items weighing up to 15–20 pounds. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.