Community Assistant

Tailwind Group; Ames (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Tailwind Group is seeking a part-time Community Assistant for The Landing Ames, a garden-style student housing community near Iowa State University. You will deliver high-quality customer service to residents, assist with leasing inquiries, conduct tours, maintain show units, and support office staff with daily administrative tasks.

This role requires rotating nights and weekends, is limited to 29.5 hours per week, and prefers on-site residency.

Qualifications

• Live onsite and enrolled at the university.
• Ability to manage multiple projects in a fast-paced environment.
• Strong administrative, organization, and communication skills.
• Demonstrate integrity and professionalism.
• Self-motivated and team-oriented.
• Positive and innovative approach to problem-solving.
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook.

Responsibilities

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate in marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and following up with potential residents.
• Assist with annual unit turnover and help with move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees per policy.
• Seek feedback from residents and communicate it to the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Skills

Microsoft Office

Administrative skills

Education

Currently enrolled student

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

Job Type
Part-time

The Position:

The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property:

The Landing Ames is a garden-style student housing community in Ames, Iowa, designed to serve students attending Iowa State University. The 192 unit, 490 bed community offers 1, 2, 3, 4, and 5-bedroom units with amenities that include a fitness center, movie room, sauna, and much more. The Landing provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

The compensation rate for this position is $12.00 per hour plus bonus potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.