Community Assistant

Tailwind Group, Inc.; Ames (IA); On-site; USD 17,000 - 19,000; Part time

Job summary

Tailwind Group, Inc. is seeking a part-time Community Assistant for The Landing Ames in Ames, IA. The role focuses on high-quality resident service, front-desk support, and assisting with leasing activities in a busy student housing community.

Night and weekend rotation may be required, with a flexible schedule up to 29.5 hours per week. The compensation rate is $12.00 per hour with bonus potential. The Landing Ames features 192 units and 490 beds, and Tailwind Group emphasizes teamwork and a

Qualifications

• Customer service experience and friendly, professional demeanor.
• Ability to handle leasing inquiries and provide accurate information.
• Strong organizational and administrative skills and attention to detail.
• Effective communication and interpersonal skills across teams and residents.
• Team-oriented mindset with positive problem-solving approach.

Responsibilities

• Provide high-quality customer service to residents, prospects, vendors, and visitors.
• Assist with marketing efforts on campus and in the community, including events.
• Respond to leasing inquiries by scheduling tours, showing units, and following up with prospects.
• Support annual unit turnover and move-in/move-out procedures.
• Complete front desk and administrative tasks and maintain accurate files.
• Assist in fee collection in line with company policy and document accordingly.
• Gather resident feedback and relay to the team for action.
• Handle after-hours emergency issues as needed.
• Perform other duties as directed by the Property Manager.

Skills

Customer service

Leasing

Administrative skills

Communication

Teamwork

Tools

Microsoft Office

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position: The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property: The Landing Ames is a garden-style student housing community in Ames, Iowa, designed to serve students attending Iowa State University. The 192 unit, 490 bed community offers 1, 2, 3, 4, and 5-bedroom units with amenities that include a fitness center, movie room, sauna, and much more. The Landing provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

The compensation rate for this position is $12.00 per hourplus bonus potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.

Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.