Community and Support Lead

Quippy App, Inc.; San Francisco (CA); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Stock options

Founding team equity

Remote-friendly

Job summary

Quippy, a YC-backed daily practice room, is hiring a founding Community Manager in San Francisco (remote options). You will respond warmly, translate feedback into product changes, and help grow the community both online and in person.

You will write helpful articles and messages, spot patterns in user feedback, and collaborate directly with Jonathan, the founder. The role offers stock in the company and a chance to ship impact quickly.

Qualifications

• Experience building or managing a community people cared about.
• Ability to write warm, clear replies, even to upset users.
• Ability to spot patterns in feedback and push for fixes.
• Enjoy talking to people and helping them feel heard.

Responsibilities

• Answer users with care and speed, and turn what they tell you into product changes.
• Build and run the Quippy community, online and in person.
• Find the stories of people who got better, and share them.
• Write the help articles and messages that keep people moving.

Skills

Community management

Customer support writing

Feedback analysis

People skills

Job description

Quippy (YC F26) is a daily practice room for the conversations people dread. You pick a real situation, like disagreeing with your manager or starting a conversation at a party, rehearse it with a realistic scene partner by voice or text, and get honest, line-by-line feedback on what landed. The app is live on the App Store.

People come to Quippy with conversations that matter to them. You will be the first person they hear from when they need help, and you will build the community where they share what worked.

What you will work on

• Answer users with care and speed, and turn what they tell you into product changes
• Build and run the Quippy community, online and in person
• Find the stories of people who got better, and share them
• Write the help articles and messages that keep people moving

You might be a fit if

• You have built or looked after a community people cared about
• You write warm, clear replies, even to someone who is upset
• You spot patterns in feedback and push for fixes
• You enjoy people, and they tend to open up to you

Why join now

• A founding role with shares in the company
• You work directly with Jonathan, the founder
• What you build reaches real users within days
• A small team in San Francisco, backed by Y Combinator

Full-time. San Francisco preferred, remote work possible. Competitive salary and stock in the company.