Community Affairs Associate

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection is looking for a Community Coordinator to enhance public engagement and relationships with stakeholders. Ideal candidates will have a strong background in community work and excellent communication skills.

This role requires the ability to handle multiple assignments while maintaining detail in outreach efforts. The position requires NYC residency within 90 days of appointment and offers the opportunity for federal loan forgiveness programs for qualifying employees.

Qualifications

• Minimum two years of experience in community work or related activities.
• Education and/or experience equivalent to job requirements.
• Proven ability to handle multiple assignments with detail.

Responsibilities

• Develop external relationships with elected officials and community stakeholders.
• Conduct outreach to underserved communities.
• Represent agency work and policies engagingly.
• Coordinate event logistics and provide administrative support.

Skills

Leadership skills

Proficiency in Microsoft Office

Excellent written and verbal communication

Data analysis

Multilingual capacity

Education

Baccalaureate degree or high school diploma with experience

Job description

Not mandatory remote work up to 2 days per week under the Flexible Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers. DCWP licenses nearly 45,000 businesses across more than 40 industries and enforces key consumer protection and workplace laws.

External Affairs (EA)

EA manages DCWP’s relationships with the press, digital media, public-facing media, city hall, elected officials, government agencies, and community & faith-based organizations. EA ensures that the agency speaks with a single and consistent voice across DCWP’s jurisdiction.

Key Efforts

• Promote DCWP in the press.
• Engage the public through digital communications.
• Produce DCWP’s public-facing media, including integrated public awareness campaigns.
• Coordinate legislative policy.
• Conduct community outreach.
• Respond to constituent inquiries or complaints.

Day-to-Day Responsibilities

• Develop and maintain external relationships with elected officials, government agencies, industry and community stakeholders, and members of the public.
• Conduct frequent in-person and virtual outreach to underserved communities.
• Accurately and concisely represent the work and policies of the agency in an engaging manner.
• Coordinate event logistics, locations, materials, staffing, and trainings.
• Effectively link with other departmental divisions to ensure project success.
• Provide administrative support and assistance in special or ad‑hoc projects as needed.

Community Coordinator (56058)

Minimum Qualifications

• Baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities related to the duties described above; or
• Education and/or experience equivalent to the first two options, with a minimum of one year of experience as described in the first option.

Preferred Skills

• Proven leadership skills with strategic thinking and experience developing and supporting high-performing diverse work teams.
• Proficiency in Microsoft Office, ability and aptitude to quickly learn new computer programs and technology.
• Excellent written and verbal communication.
• Ability to capture and analyze data.
• Ability to read and understand laws and rules.
• Experience handling multiple assignments with competing deadlines, maintaining detail and accuracy.
• Multilingual capacity highly preferred.
• Driver’s license a plus.
• Flexibility in hours.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Consult the agency representative during the interview to determine if the residency requirement applies to you.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.