Community Account Management Lead

Spectrum; Las Vegas (NV); On-site; USD 90,000 - 140,000; Full time

Job summary

Charter Communications seeks a strategic manager to lead Community Account Managers in delivering our Exclusive Marketing Program. You will cultivate strong relationships with property owners and ensure seamless field execution across assigned territories.

Your leadership will influence growth, elevate customer experience, and drive CRM-driven insights to leadership. This role requires travel to properties and to mentor a high-performing team.

Qualifications

• Bachelor’s degree from a four-year college or university or equivalent relevant work experience.
• 6+ years driving growth through relationship building and client service in cable television, residential property management or real estate development.
• 3+ years executing marketing programs with owners and operators of MDU properties.
• 1+ years leading, supervising or mentoring a team.

Responsibilities

• Lead, coach and develop a team of Community Account Managers to meet performance targets and drive growth.
• Assign and balance property portfolios to ensure comprehensive coverage and equitable workloads across Non-Bulk and strategic Bulk properties.
• Monitor team progress, pipeline activity and program implementation using CRM tools and dashboard reporting.
• Oversee the consistent execution of Spectrum's marketing initiatives, including welcome packets, onsite collateral, digital placements and email campaigns.
• Manage key property relationships, serve as the first escalation point for client issues and deliver territory insights to leadership.
• Train Community Account Managers on Spectrum product offerings, promotions and tools to keep clients informed.
• Collaborate with cross-functional teams to resolve issues, renew agreements and recommend process or staffing improvements.

Skills

Leadership

CRM reporting

Relationship building

Marketing program execution

Cross-functional collaboration

Data analysis

English proficiency

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Charter Communications seeks a strategic manager to lead Community Account Managers in delivering our Exclusive Marketing Program. You will cultivate strong relationships with property owners and ensure seamless field execution across assigned territories.

Your leadership will influence growth, elevate customer experience, and drive CRM-driven insights to leadership. This role requires travel to properties and to mentor a high-performing team.