Manager, Community Account Management

Spectrum; Las Vegas (NV); On-site; USD 90,000 - 140,000; Full time

Job summary

Charter Communications seeks a strategic manager to lead Community Account Managers in delivering our Exclusive Marketing Program. You will cultivate strong relationships with property owners and ensure seamless field execution across assigned territories.

Your leadership will influence growth, elevate customer experience, and drive CRM-driven insights to leadership. This role requires travel to properties and to mentor a high-performing team.

Qualifications

• Bachelor’s degree from a four-year college or university or equivalent relevant work experience.
• 6+ years driving growth through relationship building and client service in cable television, residential property management or real estate development.
• 3+ years executing marketing programs with owners and operators of MDU properties.
• 1+ years leading, supervising or mentoring a team.

Responsibilities

• Lead, coach and develop a team of Community Account Managers to meet performance targets and drive growth.
• Assign and balance property portfolios to ensure comprehensive coverage and equitable workloads across Non-Bulk and strategic Bulk properties.
• Monitor team progress, pipeline activity and program implementation using CRM tools and dashboard reporting.
• Oversee the consistent execution of Spectrum's marketing initiatives, including welcome packets, onsite collateral, digital placements and email campaigns.
• Manage key property relationships, serve as the first escalation point for client issues and deliver territory insights to leadership.
• Train Community Account Managers on Spectrum product offerings, promotions and tools to keep clients informed.
• Collaborate with cross-functional teams to resolve issues, renew agreements and recommend process or staffing improvements.

Skills

Leadership

CRM reporting

Relationship building

Marketing program execution

Cross-functional collaboration

Data analysis

English proficiency

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking an opportunity to lead a high-performing team and drive client engagement across a thriving portfolio? Spectrum is looking for a strategic manager to guide Community Account Managers in delivering our Exclusive Marketing Program, cultivating strong relationships with property owners and ensuring seamless field execution. Your leadership will directly influence our growth and elevate the customer experience across assigned territories.

How You’ll Make an Impact

• Lead, coach and develop a team of Community Account Managers to meet performance targets and drive growth
• Assign and balance property portfolios to ensure comprehensive coverage and equitable workloads across Non-Bulk and strategic Bulk properties
• Monitor team progress, pipeline activity and program implementation using CRM tools and dashboard reporting
• Oversee the consistent execution of Spectrum's marketing initiatives, including welcome packets, onsite collateral, digital placements and email campaigns
• Manage key property relationships, serve as the first escalation point for client issues and deliver territory insights to leadership
• Train Community Account Managers on Spectrum product offerings, promotions and tools to keep clients informed
• Collaborate with cross-functional teams to resolve issues, renew agreements and recommend process or staffing improvements

Working Conditions

• Office environment with travel to properties within assigned territory as required

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree from a four-year college or university or equivalent relevant work experience

Experience

• 6+ years driving growth through relationship building and client service in cable television, residential property management or real estate development
• 3+ years executing marketing programs with owners and operators of MDU properties
• 1+ years leading, supervising or mentoring a team

Skills

• Ability to lead, coach and develop account managers to meet performance targets
• Skill in translating marketing strategy into field-level execution
• Knowledge of field marketing execution, competitive landscape and MDU property management practices
• Proficiency in analyzing performance data and CRM reporting to manage team activity
• Effective relationship builder with property owners, on-site staff and internal stakeholders
• Working knowledge of broadband and fiber network, video, voice and mobile technologies
• Prioritization skills with the ability to work independently and manage multiple deadlines
• Proficient verbal, written and interpersonal communication skills
• Ability to read, write and speak English

Preferred Qualifications

Skills

• Proficiency utilizing CRM systems (Salesforce)
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience with automated reporting and analysis applications preferred
• Experience in strategic planning
• Effective problem-solving skillPrior experience managing a field-based or geographically dispersed team
• Experience with artificial intelligence (AI) preferred

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.