Communications Specialist III

State of South Carolina; Clemson (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid leave

Telecommuting options

Job summary

Clemson University is seeking a Communications Dispatcher to receive and interpret information via telecommunication equipment, and to dispatch personnel within the Police, Fire and EMS units across campus and surrounding county.

The role involves monitoring CCTV and alarms, maintaining logs, and supporting parking and visitor services. A high school diploma is required; an associate degree and basic 911 certifications are preferred.

Qualifications

• Must have high school diploma or GED.
• Preferred: Associate's degree.
• Certification: SLED NCIC and SCCJA Basic 911.
• Ability to operate CAD, multi-line phone, and radio systems.
• Ability to work flexible shifts including nights, holidays, and weekends.

Responsibilities

• Dispatches emergency and non-emergency calls to Police, Fire and EMS.
• Operates CAD, multi-line phones, and radio consoles.
• Accesses NCIC, performs hit confirmations, and conducts background checks.
• Monitors CCTV and alarms, and dispatches officers accordingly.
• Maintains documentation and processes parking and access passes.

Education

High School Diploma or GED

Associate's degree

SLED NCIC and SCCJA Basic 911 Certification

Job description

Job Summary

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

Job Responsibilities

Job Summary Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

Job Duties

• 40% Dispatch Communications: Answer all emergency and non emergency telephone lines obtains and records pertinent information in the Computer Aided Dispatch CAD system regarding the nature and urgency of the situation Determines appropriate response and expeditiously alerts responding emergency response units Police Fire or EMS via radio andor telephone Dispatches and directs officers promptly to emergency fire and medical locations Dispatches Parking Enforcement Officer to parking complaints Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the department Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the department
• 15% Technical Skills: Possesses the necessary knowledge to effectively operate the Computer Aided Dispatch CAD system multi line telephone system multi-channel radio console and other equipment within the Communications Center Types using a computer keyboard.
• 15% System Administration: Operates the National Crime Information Center NCIC application to obtain information of drivers registration vehicle registration boats guns articles missing person unidentified person South Carolina Department of Motor Vehicle Information wanted person warrants criminal history checks on suspects FAA Air Tracing STORM Hurricane Tracking Enters modifies clears cancels and queries records to all of the above transactions Adheres to the 10 minute Hit Confirmation messages Obtains and remains certified within the first six months of employment.
• 15% Equipment Monitoring: Monitors an assortment of CCTVs observing unusual activities occurring in certain areas of campus and dispatching officers as required Monitors burglar alarms fire alarms local law enforcement channels hazardous waste information Clemson University CU Safe Alert Rave Mass Notification System and SkyGuard Weather System via on line notification Dispatches officers as required
• 15% Documentation: Maintains documentation on Facility and Housing maintenance requests as well as entering a work order online for the issue Issues guests temporary parking passes and visitor parking passes per Parking and Transportation Services guidelines Accepts parking fines after business hours Documents key sign in and out for campus buildings and vehicles Answers and dispatches safety escort calls for ser vice Enters lost and found items into system database as well as contacting owner of the property

Minimum Requirements

Minimum and Additional Requirements

High School Diploma or GED

Preferred Qualifications

Preferred Requirements:

• Associate's degree
• SLED NCIC and SCCJA Basic 911 Certification

Benefits For State Employees

• The state of South Carolina offers eligible employees generous benefits, including health and dental insurance;
• retirement and savings plan options;
• and paid vacation and sick leave.
• Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

• Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
• Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

• State employees are also offered retirement plan options, including defined benefit and defined contribution plans.
• Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

• State employees may also be eligible for other benefits, including tuition assistance;
• holiday, annual and sick leave;
• and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.