Communications Specialist | Careflight

Avera McKennan; United States; On-site; USD 59,457,000 - 78,799,000; Full time

Benefits offered by this job

Sign-on bonus

PTO from day 1

Job summary

Avera McKennan Hospital is seeking a Communication Specialist for Avera Careflight. You will receive and coordinate transport requests and track all air and ground transports while ensuring FAA and CAMTS standards are met.

Responsibilities include activating crews, coordinating services, maintaining medical crew communication, and documenting in the CAD system. This role requires strong communication, visual acuity, and the ability to work varied shifts.

Qualifications

• Must be able to work the hours specified, with adequate visual acuity.
• Ability to communicate effectively with others, hear, understand and distinguish speech.
• High School or GED is required; IAMTCS or CFC certification within 2 years is preferred.

Responsibilities

• Activates crews for flights and coordinates ground and any additional services as needed to complete patient transport.
• Maintains communication with medical crews to assure effective utilization of services according to policy, procedures and SOPs.
• Provides accurate ETA of transport team to requesting and receiving facilities/agencies.
• Triages incoming calls and reallocates transports per policy.
• Documents in the CAD system per FAA and CAMTS standards.
• Follows policy of flight and ground transport monitoring and initiates emergency procedures when necessary.

Skills

Visual acuity

Effective communication

Education

High School or GED

IAMTCS certification within 2 years

CFC - CommLink within 2 years

Job description

Location: Avera McKennan Hospital Worker Type: Regular Work Shift: Rotating days/evenings/nights/weekends/holidays (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $20.75 - $27.50

Position Highlights

• Varied Shifts; 72hrs/2wks
• May be eligible for a $1,000 sign-on bonus!

You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for receiving and coordinating transport requests for Avera Careflight from multiple sources for both ground and air medical transport. The Communication Specialist is responsible for tracking all air medical and ground transports for Avera Careflight in accordance with FAA Safety and CAMTS accreditation standards. The Communication Specialist must effectively communicate with air medical crews, requesting and receiving agencies and entities, incoming aircraft, and ground transport service providers through a variety of modes such as radio, telephone, and pertinent messaging applications.

What you will do

• Achieves and maintains a working knowledge of the EMS system and map reading, is able to follow emergency procedures for aircraft when applicable.
• Achieves and maintains knowledge of all pertinent flight and ground transport policies, procedures and SOP’s.
• Is responsible for activating all crews for flights, coordinating ground, and any additional services as needed to complete patient transport and care.
• Maintains communication with medical crew to assure effective utilization of services according to policy, procedures and SOP’s.
• Provides accurate ETE of transport team to requesting and receiving facilities/agencies.
• Triages incoming calls and re-appropriates transports according to policy.
• Assures accurate documentation within the CAD system in accordance with FAA and CAMTS standards.
• Follows established policy of flight and ground transport monitoring, and initiating emergency procedures if necessary per policy.
• Maintains a working knowledge of communication equipment and applications.
• Requests services as directed such as social services and pastoral care.
• Notify appropriate departments of patient disposition; assemble and prepare appropriate charts and forms.
• Must comply with all duties and responsibilities of a Flight Locator/Communication specialist per MRIS, L.L.C General Operations Manual.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

• High School or GED Equivalent
• Certified Flight Communicator - International Association of Medical Transport Communication Specialists (IAMTCS) within 2 Years or Certified Flight Communicator (CFC) - CommLink within 2 Years

Preferred Education, License/Certification, or Work Experience

• EMT or EMD experience
• Previous experience in medical field
• General knowledge of codes, ordinances, regulations, geography and public safety procedures

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail]. At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.