Communications Specialist | Careflight

Avera McKennan; Sioux Falls (SD); Sur place; USD 29 000 - 38 000; Plein temps

Avantages offerts par ce poste

PTO from day 1

Retirement matching up to 5%

Career development and mentorship

Résumé du poste

Avera McKennan Hospital in Sioux Falls, SD is seeking a Communication Specialist to coordinate and track transport requests for Avera Careflight, covering ground and air medical transport. You will activate crews and communicate with medical teams and agencies to ensure timely patient care.

You will document transports in CAD, follow FAA and CAMTS standards, and maintain EMS procedures while providing reliable, courteous service within a team-focused environment.

Qualifications

• High School diploma or GED required.
• IAMTCS certification within 2 years or CFC certification within 2 years.

Responsabilités

• Activate flight crews for transports and coordinate ground services.
• Maintain EMS system knowledge and map reading.
• Document transports in CAD per FAA and CAMTS standards.
• Triage calls and re-allocate transports per policy.

Connaissances

Communication skills

Radio communication

Team coordination

Formation

High School diploma or GED

IAMTCS Certification

CFC Certification

Outils

CAD system

Description du poste

Location:Avera McKennan HospitalWorker Type:RegularWork Shift:Rotating days/evenings/nights/weekends/holidays (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$20.75 - $27.50Position HighlightsVaried Shifts; 72hrs/2wksMay be eligible for a $1,000 sign-on bonus!You Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewResponsible for receiving and coordinating transport requests for Avera Careflight from multiple sources for both ground and air medical transport. The Communication Specialist is responsible for tracking all air medical and ground transports for Avera Careflight in accordance with FAA Safety and CAMTS accreditation standards. The Communication Specialist must effectively communicate with air medical crews, requesting and receiving agencies and entities, incoming aircraft, and ground transport service providers through a variety of modes such as radio, telephone, and pertinent messaging applications.What you will doAchieves and maintains a working knowledge of the EMS system and map reading, is able to follow emergency procedures for aircraft when applicable.Achieves and maintains knowledge of all pertinent flight and ground transport policies, procedures and SOP’s.Is responsible for activating all crews for flights, coordinating ground, and any additional services as needed to complete patient transport and care.Maintains communication with medical crew to assure effective utilization of services according to policy, procedures and SOP’s. Provides accurate ETE of transport team to requesting and receiving facilities/agencies.Triages incoming calls and re-appropriates transports according to policy.Assures accurate documentation within the CAD system in accordance with FAA and CAMTS standards.Follows established policy of flight and ground transport monitoring, and initiating emergency procedures if necessary per policy.Maintains a working knowledge of communication equipment and applications.Requests services as directed such as social services and pastoral care. Notify appropriate departments of patient disposition; assemble and prepare appropriate charts and forms.Must comply with all duties and responsibilities of a Flight Locator/Communication specialist per MRIS, L.L.C General Operations ManualEssential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Required Education, License/Certification, or Work Experience:High School or GED EquivalentCertified Flight Communicator - International Association of Medical Transport Communication Specialists (IAMTCS) within 2 Years orCertified Flight Communicator (CFC) - CommLink within 2 YearsPreferred Education, License/Certification, or Work Experience:EMT or EMD experiencePrevious experience in medical fieldGeneral knowledge of codes, ordinances, regulations, geography and public safety proceduresExpectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].