Supervisor - Communication Specialist | Careflight

Avera McKennan; United States; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

PTO available day 1

Retirement matching 5%

Career development & mentorship

Job summary

Avera McKennan seeks a Communication Specialist Supervisor to oversee the Careflight Communication Center, directing day-to-day operations and ensuring safe patient transport. You will coordinate aeromedical and ground service calls, training, and staff development to maintain high standards of care.

You will lead the dispatch software development efforts, supervise personnel, and ensure compliance with CAMTS, IAMTCS, and FAA requirements, while aligning with institutional safety and quality

Qualifications

• High School diploma or GED required.
• IAMTCS certification or Commlink CFC within 2 years.
• Preferred EMT/EMD or aviation experience.
• Medical terminology knowledge desirable.

Responsibilities

• Oversee day-to-day operations of the Careflight Communication Center.
• Coordinate calls for aeromedical and ground services; relay information to crews and hospital staff.
• Lead staff training, performance evaluations, and staff development.
• Manage dispatching software and communication devices; liaison with vendors.
• Ensure compliance with CAMTS, IAMTCS, FAA policies and safety standards.

Skills

Effective communication

Staff leadership

Training & Development

Problem solving

Education

High School diploma or GED

IAMTCS Certified Flight Communicator

Commlink CFC certification

Tools

Dispatch software

Communication devices

Job description

Location: Avera McKennan Hospital Worker Type: Regular Work Shift: Day/Evening/Weekend/Holiday Shift (United States of America)

Position Highlights

You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Communication Specialist Supervisor is responsible for overseeing the day to day operations and issues of the Avera Careflight Communication Center. Maintains and provides training for software and operational duties. Coordinates all calls for aeromedical and ground services, obtains and communicates necessary information to ambulance, flight crews and hospital personnel to facilitate safe and efficient transport of patients. Performs clerical duties and requisition supplies, equipment and services as directed.

What you will do

Assists with formulating and developing goals and objectives, protocols, policies, procedures and Standards of Care and Standards of Practice for the Flight and Ground Program. Assists with data collection, data entry, evaluation and completion of reports as needed by the Performance Improvement Department, Joint Commission, Commission on Accreditation of Medical Transport Systems (CAMTS) and OSHA. Notifies Director of Operations if trends detected. Reviews all run reports for QA/QI. Assists with promotion of the flight and ground program in the internal and external environment. Coordinates competency-based education and assists with staff development in accordance CAMTS, IAMTCS, FAA and Careflight policies and procedures. Coordinates and schedules Communication Center Evacuation Drills. Assists with planning of PAIP drills. Coordinates new employee orientation, scheduling, and training. Maintains knowledge of current trends and developments in the field of EMS/air transport. Maintains operational skills as required to assure meeting expected product line strategic outcomes. Conforms to job description of Communication Specialist when performing operational hours. Performs as the lead for all dispatching software and communication devices development and program needs through the product vendors. Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

High School or GED Equivalent Certified Flight Communicator - International Association of Medical Transport Communication Specialists (IAMTCS) or Commlink CFC certification within 2 Years

Preferred Education, License/Certification, or Work Experience:

EMT, EMD, and/or Aviation experience Medical terminology or medical secretary training Previous experience in medical field General knowledge of codes, ordinance, regulations, geography and public safety procedures

Expectations and Standards Commitment

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.