Communications Operator

MMC001 Marshall Medical Center; United States; On-site; USD 29,000 - 33,000; Part time

Job summary

Marshall Medical Center in Placerville, CA is seeking a Communications Operator to cover the switchboard on a 24/7 basis across AM, PM and NOC shifts. This role serves as the hospital’s first contact with the community and must provide accurate, courteous, and prompt responses.

The position requires a High School education or equivalent, the ability to master the PBX switchboard, multitask several callers, and basic Word/Excel skills. This is a limited term - per diem assignment up to 6 months.

Qualifications

• High school education or equivalent required.
• Must master the PBX switchboard and handle multiple calls.
• Basic computer skills including Word and Excel.

Responsibilities

• Operate the switchboard 24/7 on a rotating schedule.
• Facilitate emergency communications via overhead page, radio, or electronic paging.
• Provide accurate, courteous, and prompt responses as the first contact for the community.

Skills

PBX switchboard

Multitasking

Customer service

Communication

Education

High School education or equivalent

Tools

Word

Excel

Job description

Department: Patient Registration Shift: Variable (United States of America) Employee Type: Limited Term - Per Diem (Fixed Term) Per Diem Type (if applicable): Non-RN Per Diem 1 Minimum Pay Range: $21.00 - $24.15

Job Description: *** Limited Term Up to 6 Months ***

POSITION SUMMARY:

The Communications Operator covers the switchboard on three different 8 hour shifts (AM, PM and NOC), covering the switchboard 24 hours a day, 7 days a week. This position facilitates the communication of emergency situations with an overhead page, radio communication or electronic page. The Communication Operator is also the hospital’s first contact with the community and must provide accurate, courteous and prompt responses.

POSITION QUALIFICATIONS:

• Education/Licensure/Certification: High School education or equivalent.
• Knowledge: Knowledge of and compliance with Marshall Medical Center’s Policies and Procedures. Must be able to respond quickly to emergency situations.
• Skills: Must be able to master the use of the PBX switchboard, juggle several callers at once and respond to calls accurately, quickly and politely. The job requires long periods of time sitting with repetitious functions. Possesses basic computer skills including Word and Excel.

A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY

Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients' expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we're always striving to improve. Marshall's Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold-Plus designation from the American Heart/American Stroke Association. Marshall's Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy.

Serving El Dorado County & Surrounding Areas

Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall's executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.