Patient Service Representative 3- Physical Rehab

MMC001 Marshall Medical Center; United States; Presencial; USD 34 000 - 41 000; Tempo integral

Resumo da oferta

Marshall Medical Center is seeking a Patient Representative 3 to support the TCW Physical Rehab Services in EDH. This role focuses on scheduling appointments, patient registration, billing inquiries, and MyChart support, under supervision of the Practice Director/Supervisor.

Ideal candidates have a High School diploma, 2+ years in healthcare and 2+ years in customer service, with preferred Epic EMR and scheduling experience in a multi-provider setting.

Qualificações

• Bachelor-level duties or higher not required; High School diploma or equivalent is required.
• 2 years healthcare experience required (Vision, Dental and Veterinary accepted).
• 2 years customer service experience, preferably in healthcare.
• 3 years scheduling in physician offices preferred; multi-provider experience desired.
• Experience with Epic EMR preferred.

Responsabilidades

• Schedule appointments for patients and coordinate clinic calendars.
• Register patients and manage admissions-related tasks.
• Answer billing inquiries and support patient billing communications.
• Provide MyChart support and assist in coordinating care with providers.

Conhecimentos

Customer service

Communication

Scheduling

HIPAA compliance

MS Office

Epic EMR

Formação académica

High School diploma or equivalent

Ferramentas

Epic EMR

Descrição da oferta de emprego

Department: TCW Physical Rehab Services - EDH Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $24.51 - $29.41

Position Summary

Patient Representative 3 provides administrative support for patients and clinicians in the outpatient clinic under the supervision of the Practice Director/Supervisor. Key responsibilities include scheduling appointments, handling patient registration, addressing billing inquiries, and providing MyChart support. The role requires exceptional customer service and communication skills to ensure efficient patient care and coordination with healthcare providers. Additionally, the position may involve training new staff and assisting in other departments as needed.

Position Qualifications

Education/Licensure/Certification: High School diploma or equivalent required.

• A minimum of two years' healthcare experience required. (Vision, Dental and Veterinary accepted)
• A minimum of two years' customer service experience is required, preferably within a healthcare environment.
• Three years of experience in automated scheduling in physician office preferred and multi-provider medical office experience is highly desired.
• Experience working with patients and providers, using Epic (electronic health record) preferred.

Skills:

• Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a high volume of telephone calls, with strong follow-through is highly desired.
• The ability to take initiative, learn quickly and actively, and participate as part of an administrative team is also required.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as an ability to learn new programs with ease.
• Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers, and the general public.
• Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.
• Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).

About the Organization

A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY

Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients expectations.

Quality Care

Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we're always striving to improve.

Marshall's Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold-Plus designation from the American Heart/American Stroke Association. Marshall's Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly certified facility for breastfeeding advocacy.

Serving El Dorado County & Surrounding Areas

Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall's executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.