Medical Office Specialist- Call Center

HCA Healthcare; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Match

Tuition assistance

Job summary

HCA Healthcare in San Antonio is seeking a Medical Office Specialist to manage front-desk duties, greet patients, answer calls and coordinate with providers. This is a full-time, on-site role with a training period that may allow remote work on select days after training.

You will handle scheduling, registrations, insurance verification, patient demographics, billing entries and basic records management. Strong communication and EHR experience are preferred to ensure accurate patient service.

Qualifications

• One to three years of experience in a medical office setting is preferred.
• High School Diploma or GED Required.
• Experience Using An EHR System Is Highly Preferred.
• Experience working in a specific specialty is preferred.

Responsibilities

• Answer phones, greet patients and providers at the reception desk.
• Schedule, cancel, and reschedule patient appointments.
• Check in patients and properly document registration.
• Insurance verification and verification of patient demographics.
• Filing and retrieving medical records/files.
• Copying and faxing duties.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day on the computer.
• Adhere to the Code of Conduct and Mission and Value Statement.

Skills

Reception & Front Desk

Scheduling

Insurance Verification

EHR System Experience

Education

High School Diploma or GED

Tools

EHR System

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Medical Office Specialist today with HCA Healthcare.

Job Summary And Qualifications

**** This is not remote starting! This is a call center! Once you are completely trained there is a chance to work remotely Mondays and Fridays (Not guaranteed)****

Full time (Monday - Friday, days), no nights, no on call, no weekends, no holidays

What you will do in this role:

• Work at the reception desk, answer phones, greet and communicate with patients and providers.
• Scheduling, canceling, and rescheduling patient appointments.
• Checking in patients and properly documenting registration.
• Insurance verification and verification of patient demographics.
• Filing and retrieving medical records/files.
• Copying and faxing duties.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day on the computer.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.

Perform Other Duties As Required.

What Qualifications you will need:

• One to Three years of experience in a medical office setting is preferred
• High School Diploma or GED Required
• Experience Using An EHR System Is Highly Preferred
• Experience working in specific specialty is preferred

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.