COMMUNICATIONS OPERATOR

Burbank; Burbank (CA); On-site; USD 47,000 - 77,000; Full time

Job summary

The City of Burbank is hiring for a Communications Operator, responsible for answering emergency and non-emergency calls and dispatching appropriate responses. Candidates must have strong customer service skills and meet specific communication and typing requirements. This entry-level position offers competitive pay and benefits within the government sector.

Qualifications

• Ability to operate modern computers and software.
• Knowledge of public safety communications principles.
• Must type 40 net words per minute.

Responsibilities

• Answer emergency and non-emergency phone lines.
• Dispatch law enforcement and other services as necessary.
• Maintain logs and records of calls and communications.

Skills

Customer service

Communication

Education

High school graduation or equivalent

Job description

Join to apply for the COMMUNICATIONS OPERATOR role at City of Burbank

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Join to apply for the COMMUNICATIONS OPERATOR role at City of Burbank

OPEN COMPETITIVE RECRUITMENT

Open to all qualified candidates.

The City of Burbank is currently hiring for Communications Operator.

PLEASE NOTE: Any candidate who withdraws, fails to appear or fails at any part of the testing process, will be subject to the 90-Day waiting period for re-application for this position.

IMPORTANT NOTE: All candidates must complete the department application as well as the Frontline National written exam through National Testing Network at www.NationalTestingNetwork.com. For us to receive your results you MUST select the City of Burbank to share your results with our agency for us to receive your score.

The City of Burbank requires the candidate PHQ as well. You can access the questionnaire through your candidate account. The PHQ must be completed by the closing date or you may not be considered further in the process.

The City of Burbank will not release the written exam pass point until after all applicants have been notified of the written examination results.

Post Pay: Effective the beginning of the pay period immediately following Council adoption, Communications Operators in the Police Department are eligible to receive POST pay as follows: Intermediate POST Certificate: 3%, Advanced POST Certificate: 4%, Supervisory POST Certificate: 5%, Up to 5% total (percentage do not add together as employees obtain additional POST Certificates).

Under general supervision, to answer emergency (911) and non-emergency phone lines, to maintain contact with law enforcement personnel and other City units in the field, to dispatch appropriate units or equipment in response to emergency and other calls received through the Burbank Police Department (BPD) Communications Center; and perform related work as required.

Essential Functions

Serves as an Operator in the BPD Communications Center on a shift basis; receives calls, dispatches and records appropriate law enforcement and other equipment to respond to reported emergencies in the field; maintains contact with units at all times during shift assignment in order to send needed or requested assistance in event of emergency; maintains a continuous record of the status of mobile units indicating the disposition of each unit by mechanical or other means; operates emergency (911) telephone system; sends and receives computer messages and routes same to appropriate destination; operates a computer terminal to enter, modify, or retrieve data; maintains a current log of all information received and transmitted; prepares required reports and summaries of Communications Center activities; performs miscellaneous clerical work; may compose and type log sheets as required; may drive on City business.

Minimum Qualifications

Employment Standards: Knowledge of principles, practices, and procedures involved in public safety communications work; effective customer service techniques; spelling, grammar, and punctuation. Skill in operating modern computers and related software; exercising independent judgement and making decisions based on standard policy and procedures. Ability to learn the rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters, the policies and procedures of the Communications Center, BPD General Orders, and City Administrative Procedures, California Penal and Vehicle Codes, the City’s Municipal Code, and BPD CAD system; learn the proper use and care of radio communications equipment; communicate effectively, both orally and in writing; think clearly and act quickly in emergencies; maintain accurate records; simultaneously receive, dispatch, and record information utilizing a database system; work rotating shifts; establish and maintain effective working relationships with supervisors, fellow employees, and the public.

Education/Training: High school graduation or equivalent, and one year of recent full-time experience in customer service, clerical work, or emergency services dispatch/radio communications work; ability to type 40 net words per minute.

License & Certificates: Peace Officer Standards and Training-certified (POST-certified) Public Safety Dispatch Basic Course Certificate within one year of appointment. All required licenses and certificates must be maintained throughout employment in this classification.

Supplemental Information

A valid California Class “C” driver’s license or equivalent may be required at time of appointment.

This job title is represented by the Burbank City Employees' Association (BCEA)

The City of Burbank offers excellent employee benefits, please click on the following link for additional information regarding employee benefits: https://www.burbankca.gov/web/management-services/employee-benefits

Additionally, there are Benefit Summary Sheets for each represented and unrepresented employee group that provide a more detailed summary of benefits. There are also some Benefit Summary Sheets for specific job titles. To access the Benefit Summary Sheets, please click here: https://www.burbankca.gov/web/management-services/benefits-summary-sheets

Please note, employee benefits vary based on employment status - full-time or part-time; regular or temporary, and many benefits are not applicable to temporary employees.

01

A certified typing certificate showing the ability to type 40 net words per minute must accompany application to be considered. By clicking "Yes" I am aware that I must have a typing certificate submitted prior to the closing date. If typing certificate is not submitted prior to the closing date, I will be disqualified from the process. TYPING CERTIFICATE REQUIREMENTS. TYPING CERTIFICATES MUST BE CERTIFIED FROM A GOVERNMENT AGENCY, BUSINESS COLLEGE, TEMPORARY AGENCY, PUBLIC SCHOOL, OR OTHER VERIFIABLE AGENCY AND DATED WITHIN ONE YEAR FROM THE LAST DAY TO APPLY. NET WORDS PER MINUTE MUST BE STATED ON THE CERTIFICATE. ONLINE TYPING CERTIFICATES ARE NOT ACCEPTED. PLEASE NOTE: Any certificate you have submitted with a previous application is not kept on file. You must submit the new certificate by mail, in person, by fax, or by email to the CityJobs email address ([e-mail]) in PDF format.

• Yes
  
  

02

Did you graduate from High School or have a GED?

• Yes
• No
  
  

03

How many years of experience do you have in Customer Service, Clerical work, or emergency services communications?

• 0-11 months
• 1-3 years
• 3-5 years
• 5+ years
  
  

04

I understand that all requested information must be furnished on the application itself. Resumes and/or attachments may be included, but CANNOT BE SUBSTITUTED for a completed application form. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is not an acceptable response under Duties. An application containing this response may be deemed incomplete. If I do not provide information on my application under Education, Experience, and/or License and Certificates sections that I meet the minimum qualifications for the position I am applying for, I will be deemed "not qualified" and may not proceed in the recruitment.

• YES
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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COMMUNICATIONS INFORMATION REPRESENTATIVE 1461 (Revised 04-05-23)

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