Communications Operator (Bilingual)

Kaiser Permanente; Downey (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Call Operator to provide exceptional customer service in a fast-paced environment. The role involves managing incoming calls, adhering to HIPAA guidelines, and orienting new staff. Candidates must demonstrate strong interpersonal skills and bilingual proficiency in English and Spanish.

Qualifications

• Minimum 6 months of frontline customer service experience.
• Typing speed of 25 wpm passing typing test required.
• Bilingual (English/Spanish) Level I needed.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Receive and correctly route incoming calls and handle emergency codes.
• Orient new staff and provide patient information adhering to HIPAA guidelines.

Skills

Interpersonal Skills

Multi-tasking

Customer Service

Bilingual (English/Spanish)

Education

High school or equivalent

Tools

PCs

Job description

Job Summary:

Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.

Essential Responsibilities:

• Provide exceptional customer service to both our internal and external customers Provide courteous and cooperative service on each and every encounter
• Must possess strong interpersonal skills and the ability to multi-task
• Receive and correctly route incoming calls
• Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging Provide patient information as appropriate and adhere to all HIPAA guidelines Report equipment malfunction as needed Orient new staff, or less experienced Operators Other duties as assigned

Basic Qualifications:

Experience

• Minimum of six (6) months experience providing front line customer service.


• Working knowledge of PCs.


• Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year.


• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High school or equivalent.

License, Certification, Registration

• N/A

Additional Requirements:

• 
  

  Bilingual (English/Spanish) Level I required.

  
  

Preferred Qualifications:

• Bilingual (English/Spanish). Busy phone experience

Notes:

• 
  

  This is an on call position, days and hours may vary.

  
  


• 
  

  Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.