Communications Operator

Lensa; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Communications Operator to join their team in Panorama City, California. Under direct supervision, this entry-level role involves providing exceptional customer service, handling calls, and ensuring compliance with HIPAA guidelines. Candidates must possess strong interpersonal skills and have at least six months of customer service experience.

Qualifications

• Minimum of six months experience providing front line customer service.
• Working knowledge of PCs.
• Type 25 wpm.

Responsibilities

• Provide exceptional customer service to both internal and external customers.
• Receive and correctly route incoming calls.
• Effectively handle various emergency codes and provide patient information.

Skills

Customer service

Interpersonal skills

Multi-tasking

Education

High school or equivalent

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Kaiser Permanente, is seeking professionals in Panorama City, CA. Apply via Lensa today!

Job Summary

Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.

Essential Responsibilities

• Provide exceptional customer service to both our internal and external customers Provide courteous and cooperative service on each and every encounter
• Must possess strong interpersonal skills and the ability to multi-task
• Receive and correctly route incoming calls
• Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging Provide patient information as appropriate and adhere to all HIPAA guidelines Report equipment malfunction as needed Orient new staff, or less experienced Operators Other duties as assigned
  
  

Pay Grade: 12

Experience

Basic Qualifications:

• Minimum of six (6) months experience providing front line customer service.
• Working knowledge of PCs.
• Type 25 wpm. You must take and pass the typing test prior to the end of the posting period, or your bid will be bypassed. Test must be current within one (1) year.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.
  
  

Education

• High school or equivalent.
  
  

License, Certification, Registration

• N/A
  
  

Preferred Qualifications

• Bilingual (English/Spanish).
• Busy phone experience.
  
  

Notes

• Work schedule:
• Week 1: Sun, Tue, Wed, Thu
• Week 2: Sun, Thu, Fri, Sat
• This is a temporary position for approximately three (3) months.
  
  

COMPANY: KAISER

TITLE: Communications Operator

LOCATION: Panorama City, California

REQNUMBER: 1352330

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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