Communications Officer - Public Safety

Kennesaw State University; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kennesaw State University in Kennesaw, GA is seeking a Communications Officer for Public Safety. The role handles emergency and non-emergency calls, dispatches responders, and ensures information flows to campus community. Training includes CPR/AED, GCIC/NCIC, POST, NIMS, and ICS.

Strong communication, multitasking, and composure under stress are essential; on-the-job training is provided and a PSAP background is preferred.

Qualifications

• High School diploma or equivalent.
• Possession of, or ability to obtain within six months, POST communications officer certification.
• On-the-job training provided.
• Undergraduate or advanced degree in a related field preferred.
• PSAP experience preferred.

Responsibilities

• Receives emergency and non-emergency requests for public safety and non-public safety services.
• Provides dispatch services regarding incidents and requests public safety assistance via two-way radio and/or telephone.
• Requests additional resources (fire, EMS, law enforcement, tow trucks, other personnel) as needed.
• Monitors fire alarm, video camera systems and incoming information from various sources.
• Broadcasts alerts to Department of Public Safety and campus community.
• Receives training and maintains applicable certifications (CPR, AED, first aid, GCIC/NCIC, POST, NIMS, ICS).

Skills

Interpersonal skills

Communication

Time management

Problem solving

Teamwork

Organization

Presentation skills

Phone etiquette

Customer service

Attention to detail

Education

High School diploma or equivalent

Bachelor’s degree in related field (preferred)

Tools

Microsoft Office

Video management software

Computer-aided dispatch software

Job description

Job Title: Communications Officer - Public Safety

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 302103

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for receiving emergency, non-emergency and administrative calls and notifying and/or dispatching appropriate emergency responders. Performs inquiries and searches of multiple local, state, and national databases to provide information to law enforcement personnel. Serves as a Campus Security Authority as defined by Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Responsibilities

1. Receives emergency and non-emergency requests for public safety and non-public safety services
2. Provides dispatch services regarding incidents and requests public safety assistance via two-way radio and/or telephone
3. Requests additional resources (fire, emergency medical services, law enforcement, tow trucks, other University personnel or services) as needed
4. Monitors fire alarm system(s), video camera system(s) and incoming information/messages from government, private sector and non-profit sector sources
5. Broadcasts alerts to DPS/UP (Department of Public Safety/University Police) and campus community
6. Receives training and maintains applicable certifications in CPR, AED, first aid procedures, Georgia Crime Information Center/National Crime Information Center (GCIC/NCIC), Georgia Peace Officers Standards and Training (POST), National Incident Management System (NIMS) and Incident Command System (ICS)

Required Qualifications

Educational Requirements

• High School diploma or equivalent

Other Required Qualifications

• Possession of, or ability to obtain within six (6) months of employment, certification as a Communications Officer through the Georgia Peace Officer Standards and Training (POST) Council, in accordance with Georgia Code 35-8-23 and Chapter 464-14 of the Rules of the Georgia Peace Officer Standards and Training Council

Required Experience

• On-the-job training provided

Preferred Qualifications

Preferred Educational Qualifications

• An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience

• Previous experience working in Public Safety Answering Point (PSAP) preferred

Knowledge, Skills, & Abilities

ABILITIES

• Able to work during inclement weather, 12-hour shifts and partial shifts, including periodic on-call
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Able to maintain composure when talking to callers in crisis or emergency situations
• Able to work under stressful conditions

KNOWLEDGE

• Knowledge of NIMS and ICSS systems
• Knowledge of CPR, AED and first aid procedures

SKILLS

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, video management software, computer-aided dispatch software and web-based applications)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time
• This position does not require security clearance.

Background Check

• Standard Enhanced
• 9 Panel Lab Drug Test
• Psychological Evaluation
• Physical

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf