Communications Officer I - EMA

Rutherford-County-Government; Murfreesboro (TN); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

12 Week Training Program

Employee Assistance Program (EAP)

Employee Discounts

Job summary

Rutherford County Government is seeking an entry-level PRN Communications Officer I to support emergency and non-emergency dispatch operations. You will help ensure calls are answered quickly and accurately, coordinating information and resources in real time for residents.

Responsibilities include routing calls, dispatching fire and medical resources, and maintaining records using radios and CAD systems. A training program and employee wellness benefits accompany this role.

Qualifications

• Strong customer service skills and excellent verbal communication.
• Ability to multi-task and prioritize under high-stress conditions; calm, professional demeanor.
• Basic computer proficiency (typing/data entry) and ability to learn radio and CAD software.
• Must be dependable; 18+; available for 24/5 rotating shifts (days, nights, weekends, holidays).

Responsibilities

• Receive, question, and process incoming calls; determine priority and route appropriately.
• Dispatch fire, medical, and other agency resources; serve as a clear liaison between callers and responders.
• Use computers and communications equipment to enter data, document activity, and maintain required records.

Skills

Customer service

Verbal communication

Multi-tasking

Dependable

18+; 24/5 shifts

Tools

CAD software

Radio systems

Job description

Annual Salary - $49,586 - $53,215

What You’ll Do

As a PRN Communications Officer I, you help ensure every Dispatch call for Emergency and non-emergency needs is answered quickly, accurately, and professionally. This entry-level role exists to connect residents with the right help—especially during Medical incidents—by coordinating information and resources in real time.

Key responsibilities include:

• Receive, question, and process incoming calls; determine priority and route appropriately
• Dispatch fire, medical, and other agency resources; serve as a clear liaison between callers and responders
• Use computers and communications equipment to enter data, document activity, and maintain required records

Required skills/qualifications:

• Strong customer service skills and excellent verbal communication
• Ability to multi-task and prioritize under high-stress conditions; calm, professional demeanor
• Basic computer proficiency (typing/data entry) and ability to learn radio and CAD software
• Must be dependable; 18+; available for 24/5 rotating shifts (days, nights, weekends, holidays)

Support & Savings

• 12 Week Training Program
• Employee Assistance Program (EAP)
• Employee Discounts

Our Purpose

To promote and increase efficiency and responsiveness for the residents of Rutherford County.

• To provide fair and equal opportunity to all qualified applicants who apply for employment with Rutherford County based only on demonstrated merit and fitness as ascertained through fair and practical methods of selection.
• To develop a program of recruitment and advancement that presents Rutherford County in a professional manner in terms of career interest and encouragement.
• To establish and promote high morale among employees by providing professional working relationships, a uniform personnel policy, opportunity for advancement, and consideration for the employee's needs and desires.
• To adhere to the highest standards of honesty, integrity, and ethical behavior in working with our citizens, vendors, and employees.