Communications Officer I

Gwinnett County Government; Lawrenceville (GA); On-site; USD 50,000 - 55,000; Full time

Job summary

Gwinnett County Government seeks a Communications Officer to serve as the lifeline for public safety, handling 911 and non-emergency calls in a high-stress center that operates 24/7. You will coordinate with police, fire and EMS and provide pre-arrival instructions.

The role requires a high school diploma or GED, U.S. citizenship for POST certification, and at least two years in fast-paced customer service or telecommunications.

Qualifications

• High School Diploma or GED required.
• Two years’ experience in fast-paced customer service or telecommunications.
• Must be able to work rotating shifts, nights, holidays and weekends.
• U.S. citizen for POST certification.

Responsibilities

• Answers 911/emergency and non-emergency calls from the public for police, fire, and EMS; logs all requests.
• Operates emergency communication systems (computers, radios, phones).
• Coordinates emergency responses and assistance from external agencies.
• Accesses computer information systems and databases to retrieve, verify, and enter data.
• Testifies in court.
• 24-hour on-call assignment, overtime, or working weekends, holidays, and rotating shifts.

Skills

Calm demeanor

Customer service

Communication

Education

High School Diploma or GED

Job description

Job Description

Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications Officers are a lifeline to first responders and the community. It is a highly stressful, demanding, fast-paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.

Salary

$50,398.40 with possible incentives up to:

$51,910.35 (includes 3% pay incentive for an associate's degree)

$53,422.30 (includes 6% pay incentive for a bachelor's degree)

Plus, an additional hiring incentive for new hires up to 10% of the base salary.

Responsibilities

• Answers 911/emergency and non-emergency calls from the public for police, fire, and emergency medical services (EMS) response and codes all request for Police, Fire and EMS assistance. Gives lifesaving and pre-arrival instructions to callers in emergency situations and maintains appropriate logs
• Operates emergency communication systems simultaneously, to include: computers, radios, and phones
• Participates in coordinating emergency responses and assistance from external agencies
• Accesses a variety of computer information systems and databases to retrieve, verify, and enter data
• Testifies in court
• This position requires: 24 hour on call assignment, overtime, or working weekends, holidays, 10-hour, 12-hour, and rotating shifts.
• Performs other duties of a similar nature or level

Qualifications

• High School Diploma, or G.E.D.
• Must be a U.S. Citizen for P.O.S.T. Communications Officer Certification
• Two years’ experience in a fast-paced business customer service or telecommunications environment
• Must be able to work rotating shifts, nights, holidays and weekends
• A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations
• A job simulation skills test will be administered to determine eligibility
• Successful completion of both phases of the hiring process