Telecommunications Officer

Murray-Calloway Chamber of Commerce; Murray, Northern (KY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Murray-Calloway Chamber of Commerce in Murray, KY, is seeking a Telecommunications Officer (certified or uncertified) to operate police, fire, and emergency communications equipment and dispatch units as needed.

The role requires a high school diploma and eligibility for certification; you will handle calls, perform NCIC checks, monitor alarms, and assist the public while maintaining composure in high-stress situations. Training and recertification are required, with irregular hours possible.

Qualifications

• High school diploma or equivalent required.
• Must successfully complete required training to maintain certification as a telecommunicator and remain certified to operate LINK/NCIC.

Responsibilities

• Receives calls by telephone and radio for police, fire and ambulance services, prioritizes and dispatches units.
• Operates LINK/NCIC equipment and runs checks on computer systems.
• Monitors alarms and weather alerts; assists the public as needed.
• Attends certification and recertification training programs.
• Maintains departmental records as requested.

Skills

Multitasking

Effective communication

Calm under pressure

Decision making

Attention to detail

Education

High school diploma

Telecommunications certification

Tools

LINK/NCIC system

Computer terminal

Job description

**Job posting is for a certified or uncertified telecommunications officer**

Under general direction, operates telephone and two-way radio in the receipt and transmission of police, fire, and other emergency units; dispatches equipment as necessary; performs related work as required.

ESSENTIAL DUTIES:

• Receives calls by telephone and various radio systems for fire, police and ambulance services, determines order of importance; determines by inquiry the need for and location of services; determines the units to be sent in response to calls- dispatches emergency response units via radio, telephone, and national computer network.
• Operates LINK/NCIC equipment.
• Runs operator’s license checks, registration checks and wanted persons checks on computer.
• Calls wrecker services as needed.
• Monitors alarm systems and dispatches officers to alarms that are activated.
• Monitors weather conditions and notifies public of dangerous weather conditions through established procedures.
• Assists the public as requested.
• Attends certification and recertification training programs.
• Assists with departmental records as requested.

Non-essential:

Answers phone and dispatches after hours for city services (gas, water, electric).

MINIMUM QUALIFICATIONS:

• Graduation from high school or equivalent
• Working as a Certified Telecommunications Officer – to qualify as certified

Knowledge

• Thorough knowledge of basic radio procedures and FCC regulations.
• Thorough knowledge of practices, procedures, systems and policies of police, fire, and ambulance services.
• Thorough knowledge of telecommunications office, including equipment, policies, procedures, rules and regulations, etc.
• Knowledge of business English, spelling, arithmetic, punctuation, grammar, and filing.
• Thorough knowledge of communications equipment.
• Thorough knowledge of the geography of the county, including the location of streets and roads, major buildings, etc.

Abilities

Ability to do multiple duties simultaneously.

• Ability to work in a high stress position.
• Ability to remain calm during emergency situations.
• Ability to prioritize calls.
• Ability to analyze complex situations and execute effective courses of action.
• Ability to communicate effectively, orally and in writing.
• Ability to type; ability to operate computer terminal.

ADDITIONAL REQUIREMENTS:

Availability:

Must be able to work irregular hours on assigned shift.

Certification Requirements:

Must successfully complete required training to maintain certification as a telecommunicator and to remain certified to operate LINK/NCIC system – to qualify as certified.

Physical Requirements of the Job

Physical Demands: Work is performed indoors at a console, desk, or table. Must have normal use of hands and arms, normal dexterity, ability to sit for long periods. Must be able to speak, hear, understand. Must lift objects weighing less than 25 lbs. Must use console, radio, telephone, and normal office equipment (computer, copier, etc.)