Dispatcher

Churchill County; Fallon (NV); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

PERS retirement benefits

Health insurance

No Social Security withholding

Job summary

Churchill County is seeking a Dispatcher to handle emergency and non-emergency calls, dispatch relevant public safety units, and support county operations. The role requires rapid decision-making, meticulous data entry, and adherence to policies to ensure responder and public safety.

Candidates should be able to type at least 40 words per minute and may benefit from bilingual English/Spanish abilities. The position involves rotating shifts, including days, swings, and graveyards, with a strong

Qualifications

• High School diploma or GED required.
• Minimum 1 year of public safety or customer service experience preferred.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Answer emergency and non-emergency calls and determine appropriate response.
• Dispatch sheriff, fire, EMS and other units via CAD.
• Enter and relay information to responders and maintain records.

Skills

Typing 40 wpm

Public safety dispatch

Emergency call handling

CAD

NCIC/NCJIS

Education

High School diploma or GED

Tools

CAD

NCIC/NCJIS

9-1-1 systems

Job description

Churchill County is looking for people who want to work in a fast-paced environment where multitasking is essential, and attention to detail is critical. Working as a Dispatcher for the Sheriff's Office is a personally rewarding and challenging career, and you can have a significant impact on the community. If you think you are up to the challenge,

Compensation and Benefits

• 100% of the retirement contribution to Nevada PERS on your behalf (36.75% over and above your wage, equivalent to $18,700/year at the first step of the range).
• 100% of the employee-only health insurance premiums (equivalent to $13,500/year).
• AND you will not have Social Security taken out of your paycheck, which results in an additional 6% take-home pay (equivalent to $3,000/year).

The duties of the position include answering 911 and other calls and ascertaining the nature of each call, dispatching sheriff, fire, ambulance and other response vehicles, acting as receptionist, and performing a broad range of clerical duties. Since the position requires typing skills, the county is looking for people who can type at least 40 words per minute (after corrections).

Previous experience as a dispatcher, or in law enforcement, is not required.

Note: This position is subject to shift work. Employees are required to rotate through ALL shifts - Days, Swings, and Graveyards. If you are not willing to work all shifts when required, including weekends and holidays, please do not apply.

Due to the nature of the information the position handles, the person in this position must be able to maintain strict confidentiality and pass a thorough background check. This position is also a safety-sensitive position for Churchill County and the successful candidate must be able to pass a drug test to qualify.

An eligible list will be created for the position based upon position-related criteria. The list will be maintained for twelve months and may be used for Dispatcher openings only. Inclusion on the eligible list is not a guarantee of a current or future job offer.

POSITION SUMMARY

Responsible for responding to emergency and non-emergency calls for law enforcement, fire and emergency medical services; identifies and dispatches appropriate public safety units; complies with County policies and procedures to ensure the safety of all public safety responders and the public.

DISTINGUISHING CHARACTERISTICS

This classification is assigned to perform specialized public safety dispatch services for a wide variety of public safety departments. This class is distinguished from Office Specialist in that the latter performs administrative support duties to County functions.

• Demonstrates regular, reliable and punctual attendance.
• Provides public safety dispatch services for emergency and non-emergency purposes for various agencies; keeps track of a wide variety of public safety responders, resources, personnel, incidents and trends.
• Receives, screens, and takes appropriate action on all emergency service calls to include 911 calls from the public requesting law enforcement, fire and EMS; determines nature and location of emergency, determines priority, dispatches emergency responders/units as necessary in accordance with established department policies and procedures; relays pertinent information to law enforcement and emergency services officers in a concise, organized and understandable manner.
• Enters emergency assistance call information into the computer-aided dispatch (CAD); determines location of call; inputs information into the NCJIS and NCIC systems; enters data for reports and records, processes forms and record files; queries system databases as requested; maintains records and files in accordance with established standards.
• Provides information, instructions and assistance to the public within scope of authority; provides detailed call information to first responders as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required.
• Receives and relays information regarding incidents and other activities to appropriate agencies and staff.
• Notifies key County staff on critical incidents; follows all Department policies and procedures to assure that first responder and public safety is the top priority; contacts other law enforcement and emergency services agencies for additional information and resources as needed.
• Receives and processes non-emergency calls; interviews callers and gathers information, prioritizes calls for service, and determines appropriate staff to respond; dispatches emergency responders if appropriate; transfers calls as appropriate.
• Deals with sensitive information in a discrete and professional manner ensuring confidentiality; maintains a positive customer service attitude at all times with the public, user agencies, co-workers and supervisors.
• Assists in the development and training of staff; attends in-service sessions as required.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

High School diploma/GED; AND one (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience.

Bilingual in Spanish and English is a plus.

Required Knowledge and Skills (Must gain proficiency in these areas after being hired on the job.)

Knowledge of:

• Radio-telephone operations and procedures.
• Procedures used in operating Computer Aided Dispatch and 9-1-1 systems.
• Policies and procedures of receiving and processing emergency calls.
• Computer systems/software currently used in the Communications Department.
• Geographic features and directional information.
• General law enforcement codes, practices and methods.
• Call screening techniques and phone etiquette.
• Standard office practices and procedures, including records management.
• Communicating effectively in oral and written forms.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

• Working under pressure, exercising good judgment and making sound and timely decisions in emergency and non-emergency situations.
• Understanding and following oral and written instructions.
• Communicating clearly and concisely in writing during emergency and non-emergency situations.
• Recalling, identifying, and categorizing information.
• Performing the full range of public safety dispatching and 9-1-1 duties.
• Effectively listening to, communicating with, and eliciting information from upset, emotional and irate individuals.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS

• NCIC
• NCJIS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a typical office setting and use standard office equipment; stamina to sit for extended periods of time; vision to read printed materials and a computer screen, and hearing and speech to communicate in over the telephone and radio systems.

Work is performed in a high call volume emergency dispatch environment, where there is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screen for uninterrupted periods of time; may be subject to extended work periods without relief, periods of high call volume, and stressful situations in a fluid and dynamic environment.

Conditions of Employment

1. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
2. New employees are required to submit to a background investigation and if hired for a safety-sensitive position, a drug/alcohol screen. Employment is contingent upon passing the background and the drug/alcohol screen (if applicable).
3. Churchill County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS, with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made.