Communications Officer 1,2, or 3

State of Louisiana; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

Holidays and Leave

Retirement Benefits

Job summary

Louisiana State Police is seeking a Communications Officer to support regional operations by receiving and routing information, prioritizing inquiries, and dispatching officers as needed. You will also manage computerized records and maintain event logs to ensure accurate, timely information flow.

Appointment type is probationary with potential to advance to Communications Officer 1/2/3. Work schedule consists of 12-hour rotating shifts; state benefits, and retirement programs are provided.

Qualifications

• Six months of experience in transmitting and receiving messages by radio or in administrative services.
• Six months of training in a business or clerical-related curriculum in a business school or technical institute.
• Fifteen semester hours of college training.

Responsibilities

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries; alert officers and dispatch as needed.
• Search, enter, modify, and delete records in the computer database for licenses, felonies, missing persons, and more.
• Maintain proper record keeping and update the event log during communications.

Skills

Communicating Effectively

Accountability

Customer Focus

Accepting Direction

Team Building

Initiative

Active Learning

Education

Six months of experience in transmitting and receiving messages

Six months of training in a business or clerical curriculum

Fifteen semester hours of college training

Job description

About This Job

Our mission as Louisiana State Police Regional Communications Officers is to foster safety, efficiency, and unity by providing exceptional communication and support services to law enforcement agencies, communities, and the citizens of the State of Louisiana. Communication Officers are dedicated to upholding the highest standards of professionalism, integrity, and compassion in our work.

An Ideal Candidate Should Possess The Following Competencies

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions
• Building and Supporting Teams: The ability to combine one’s actions and efforts with others to work towards achieving a common goal.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Minimum Qualifications

• Six months of experience in transmitting and receiving messages by radio or in administrative services
• Six months of training in a business or clerical-related curriculum in a business school or technical institute
• Fifteen semester hours of college training

Necessary Special Requirements

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment. An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to the location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update the event log during communications.

Position-Specific Details

Appointment Type: Probational

Career Progression: This position may be filled as a Communications Officer 1/2/3

Work Schedule: Work hours are 12‑hour rotating shifts, two weeks days/two weeks nights.

Compensation

The salary offered will be determined based on qualifications and experience. Additionally, this position is eligible for premium pay of up to $2.00 per hour.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information

Name of Contact Person: Joel Sunsin

Human Resources/Human Resources Analyst B

Mailing Address: 7979 Independence Blvd., Baton Rouge, LA 70806

Phone Number: 225-925-6068

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others