Communications Officer 1,2,3

State of Louisiana; Baton Rouge (LA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

State of Louisiana is seeking a Communications Officer to receive, document, and transmit critical information in a high‑volume center supporting law enforcement. The role requires precise data entry, rapid prioritization, and effective communication with officers and the public.

The position offers a probationary appointment with rotating 12‑hour shifts (days and nights). Applicants must meet NCIC certification guidelines and maintain records accurately.

Qualifikationen

• Six months of experience transmitting and receiving messages by radio or in administrative services.
• Six months of training in a business or clerical curriculum in a business school or technical institute.
• Fifteen semester hours of college training.

Aufgaben

• Receive and respond to officer/agent information requests.
• Receive, analyze, prioritize, and respond to general public inquiries and complaints; alert officers and dispatch as needed.
• Search, enter, modify, and delete records in the appropriate computer databases (vehicle registrations, licenses, wanted persons, etc.).
• Maintain logs and documentation during communications.

Kenntnisse

Effective communication

Accountability

Customer focus

Following directions

Team building

Initiative

Learning agility

Ausbildung

Six months of college training

Six months of business/clerical curriculum training

Jobbeschreibung

About This Job

Our mission as Louisiana State Police Regional Communications Officers is to foster safety, efficiency, and unity by providing exceptional communication and support services to law enforcement agencies, communities, and the citizens of the State of Louisiana. Communication Officers are dedicated to upholding the highest standards of professionalism, integrity, and compassion in our work.

LSP is looking for a Communications Officer 1/2/3 to join our team and support our mission. A Communications Officer 1/2/3 is responsible for accurately receiving, documenting, and transmitting critical information and instructions. Communications Officers play a vital role in providing assistance to the public and officer safety when responding to emergency and non-emergency calls for service. The incumbent also utilizes law enforcement computer systems and databases and performs assigned duties within the Communications Center.

An Ideal Candidate Should Possess The Following Competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions
• Building and Supporting Teams: The ability to combine one’s actions and efforts with others to work towards achieving a common goal.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Minimum Qualifications

Six months of experience in transmitting and receiving messages by radio or in administrative services; OR

Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR

Fifteen semester hours of college training.

Necessary Special Requirements

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to the location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update the event log during communications.

Position-Specific Details

Appointment Type: Probational

Career Progression: This position may be filled as a Communications Officer 1/2/3

Work Schedule: Work hours are 12-hour rotating shifts, two weeks days/two weeks nights.

Compensation: The salary offered will be determined based on qualifications and experience. Additionally, this position is eligible for premium pay of up to $2.00 per hour.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information

For further information about this vacancy, contact:

Name of Contact Person: Joel Sunsin

Human Resources/Human Resources Analyst B

Mailing Address: 7979 Independence Blvd., Baton Rouge, LA 70806

Phone Number: 225-925-6068

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

BST: Building and Supporting Teams - How well do you work with others to achieve shared goals and contribute to a positive team environment?

• I avoid teamwork, create conflict, or don’t contribute.
• I contribute to team efforts with encouragement and guidance.
• I work well with others, contribute consistently, and support the team.
• I unite teams, build trust, and help others work through conflict.

02

BST: Building and Supporting Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

04

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

06

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?

• I wait for direction, avoid ownership, and don’t solve problems.
• I meet expectations and help with solutions when asked.
• I take ownership, solve problems, and follow through.
• I take initiative, innovate, and deliver results beyond expectations.

08

DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

10

FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

11

• To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any "in law" relationship. Are you related to anyone employed with the Department of Public Safety, Public Safety Services?
• Yes
• No

12

• If you answered "Yes" to the above question, please list the name of your relative and relationship. If you answered 'No' to the above question, enter N/A.

13

• Did you list ALL of your job experience and education on your application? If not, please add before submitting.
• Yes
• No
• Required Question