Communications Officer

Nationwide Children's Hospital Inc; Ohio; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Nationwide Children's Hospital Inc in Columbus, OH is seeking a Security Officer to receive and transmit emergency and urgent information to Protective Services personnel. Schedule is 5:45am-2:15pm, full time, benefits eligible, with required weekend shifts (Saturday and Sunday) at 611 E Livingston Ave, Columbus, OH 43205.

Essential duties include documenting incidents, prioritizing calls, monitoring CCTV and access control, and dispatching responders.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred or equivalent training.
• Must complete IAHSS Basic Security Officer training within six months (officer expense).

Responsibilities

• Documents communications and events in the incident reporting system.
• Answers and prioritizes emergent and non-emergent calls.
• Monitors CCTV cameras and access control systems.
• Dispatches appropriate parties to incidents on or around campus.
• Notifies Protective Services officers of incoming helicopters and EMS.
• Provides visitor and employee information as a liaison.

Skills

Policy literacy

Interpersonal skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Associate’s Degree preferred

Job description

Overview:

Schedule : 5:45am-2:15pm (Full Time, Benefits Eligible)

Required to work every Saturday and Sunday

Location:

611 E Livingston Ave

Columbus, Ohio 43205

United States

Job Description Summary:

Receives and transmits emergency and urgent information via radio, computer, and telephone to Protective Services personnel.

Job Description:

Essential Functions:

• Documents designated communications and events in the incident reporting system.
• Answers and prioritizes all emergent and non-emergent calls.
• Monitors CCTV cameras and access control systems.
• Dispatches appropriate parties to incidents that occur on or surrounding campus.
• Notifies Protective Services officers of incoming helicopters and EMS.
• Acts as a liaison by providing information regarding a visitor’s visitation at NCH or an employee’s day to day activities.

Education Requirement:

• High School Diploma or equivalent, required.
• Associate’s Degree from an accredited institution and/or equivalent law enforcement/military experience and training, preferred.

Certifications:

Officer will be required to complete the IAHSS Basic Security Officer training within the first six months of being hired at the officer’s expense. Once the officer has successfully completed the training, the Security Department will reimburse the officer the cost of the test.

Skills:

• Ability to read and comprehend hospital/departmental policies and procedures, criminal statutes, and regulatory publications.Ability to write legibly.
• Sufficient interpersonal skills to effectively interact with all persons, regardless of position, ethnicity, sex, age, or economic status.
• Sufficient interpersonal skills to consistently and equitably enforce the policies of the department and hospital and the ability to effectively intervene in interpersonal conflict.
• Excellent customer services skills, and the ability to multitask.

Experience:

Upon hire, the Officer will undergo a 4 to 6 week training cycle on the floor and in a classroom setting, under the supervision of a Senior Officer, working multiple shifts and locations for familiarization and experience and learning physical intervention and verbal techniques.

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”