Staff Officer PRN

Sisters of Charity Health System; Cleveland (OH); On-site; USD 20,664 - 34,440; Part time

Job summary

A healthcare organization in Cleveland, OH is seeking a dedicated Staff Officer PRN to monitor security and assist patients and staff. Responsibilities include patrolling facilities, responding to calls, and providing a welcoming environment. Candidates should have a high school diploma, security experience, and excellent communication skills. This position offers flexible hours as needed based on organizational demands.

Qualifications

• At least two years of security experience preferred.
• OPOTA/OPOTC certification or equivalent desired.
• Valid Driver’s License in Ohio required.

Responsibilities

• Monitor security through patrol and observation.
• Greet patients, guests, and staff professionally.
• Respond to calls for assistance and incidents.

Skills

Effective verbal communication

Customer service skills

Patrol and monitoring skills

Physical capability

Education

High school diploma or equivalent

Tools

CCTV operations

Alarm monitoring systems

Job description

We are seeking a dedicated and detail-oriented Staff Officer PRN to join our team in Cleveland, OH. The Staff Officer is responsible for monitoring interior and exterior security through patrol, physical observation and the use of on-site security cameras. The Staff Officer will greet patients, guests and Health System staff; assign proper security badges, respond to calls for assistance, initiate calls for assistance from local authorities, secure egress to and from hospital facilities, and complete appropriate documentation (i.e., logs, incident reports, etc.), and all other duties as assigned.

Responsibilities

• Maintains a security "presence" at all times while on duty
• Maintains high level of alertness/awareness of surroundings
• Keeps dispatcher, supervisor and manager informed of pertinent events and activities
• Participate in required training and drills, and takes advantage of elective educational opportunities
• Is knowledgeable of security policies, procedures and guidelines and applies them accordingly
• Is proficient in the use of security equipment, maintains equipment through daily care, and reports broken or malfunctioning equipment in a timely manner

Assists staff, patients and visitors:

• Gives accurate and understandable directions
• Provides escorts anywhere on the campus to ensure safety
• Provides appropriate access control to the property, buildings and to secure areas within those buildings
• Assists motorists by locating/relocating vehicles and providing jump starts for dead batteries
• Assists healthcare providers with patient care by providing observation, stand-by support, escorts, non-violent crisis intervention
• Applies restraints competently in accordance with training and policies. Demonstrates appropriate use of force if necessary
• Provides staff with orientation information; documents accordingly

Lobby Desk

• Greets all persons in a welcoming, professional manner
• Demonstrates proficiency looking up patients
• Provides direction and other assistance as needed
• Ensures wheelchairs are available for patients and visitors
• Provides backup support and responds to all areas
• Monitors driveway area during downtime

Patrols

• Patrols interior facilities and exterior grounds to detect and deter criminal activity, policy violations and other infractions
• Takes corrective action to mitigate or resolve safety hazards, security breaches and other unsafe conditions
• Checks doors and gates to make certain they are secure and operating properly
• Monitors vehicles for low tires, open windows and doors, or other concerns and contacts owner
• Takes appropriate action to safeguard unattended/unsecure property and return to owner
• Enforces traffic and parking policies throughout the campus

Dispatch Operations

• Responds to calls and in-person requests for assistance
• Monitors alarm systems and responds accordingly to activations
• Maintains radio communications with officers
• Dispatches assignments in an appropriate, prioritized manner
• Provides communications with outside agencies, such as police and fire
• Monitors video surveillance system for suspicious activity and to support incident response efforts
• Maintains logs and other routine documentation
• Creates ID badges through appropriate data entry, photo taking and printing
• Demonstrates ability to utilize the Matrix system for access control and ID management
• Responds quickly and effectively to emergency and non-emergency incidents and events
• Exercises good judgment handling emergency situations, such as fire alarms etc.
• Takes corrective action to mitigate/manage the situation and ensure the safety of those involved
• Summons the support of outside police agencies as needed and serves as point of contact
• Notifies the appropriate individuals about incidents as they occur
• Gathers detailed information about the incident and persons involved
• Determines the scope of an incident and takes action to minimize further impact
• Takes preventative action to reduce the risk of recurrence
• Ensures follow-up on unresolved issues related to the incident
• Completes accurate, objective, legible reports in a timely manner; includes statements and photographs as needed

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS:

• High school graduate or equivalent
• Minimum of two years security experience
• OPOTA/OPOTC certification or equivalent and/or previous hospital experience preferred
• Valid Driver’s License in the State of Ohio
• Experience with CCTV operations and alarm monitoring desired
• Effective verbal and written communication/customer service skills
• Physically capable of performing all required duties, including, but not limited to: long periods of standing and prolonged walking, and physical confrontations with combative person(s)
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Work Schedule

This is a PRN (as needed) position, offering flexible hours based on organizational needs.