Staff Officer

Sisters of Charity Health System; Cleveland (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Sisters of Charity Health System in Cleveland, OH is seeking a Staff Officer to monitor interior and exterior security, greet patients and staff, assign badges, and respond to incidents. The role includes patrols, video surveillance monitoring, and coordination with local authorities.

The position requires two years of security experience, a valid Ohio driver’s license, and the ability to perform essential duties on a full‑time schedule with shift flexibility.

Qualifications

• High school diploma or equivalent required; OPOTA/OPOTC certification preferred.
• Strong verbal and written communication skills.
• Physically able to patrol and respond to incidents.
• Valid driver’s license in Ohio or state of residence.

Responsibilities

• Maintains a security presence at all times while on duty.
• Responds to calls for assistance and coordinates with authorities as needed.
• Gives directions and escorts across the campus to ensure safety.
• Controls access to property and secure areas within buildings.
• Monitors security systems and maintains incident logs and reports.
• Performs dispatch duties and maintains communications with staff and outside agencies.

Skills

Verbal communication

Written communication

Physical stamina

Valid Driver’s License

Education

High school diploma or equivalent

OPOTA/OPOTC certification

Tools

CCTV operations

Alarm monitoring

Job description

Staff Officer Full-Time

We are seeking a dedicated and detail-oriented Staff Officer PRN to join our team in Cleveland, OH. The Staff Officer is responsible for monitoring interior and exterior security through patrol, physical observation and the use of on-site security cameras. The Staff Officer will greet patients, guests and Health System staff; assign proper security badges, respond to calls for assistance, initiate calls for assistance from local authorities, secure egress to and from hospital facilities, and complete appropriate documentation (i.e., logs, incident reports, etc.), and all other duties as assigned.

Responsibilities

• Maintains a security "presence" at all times while on duty
• Maintains high level of alertness/awareness of surroundings
• Keeps dispatcher, supervisor and manager informed of pertinent events and activities
• Participate in required training and drills, and takes advantage of elective educational opportunities
• Is knowledgeable of security policies, procedures and guidelines and applies them accordingly
• Is proficient in the use of security equipment, maintains equipment through daily care, and reports broken or malfunctioning equipment in a timely manner

Assists staff, patients and visitors

• Gives accurate and understandable directions
• Provides escorts anywhere on the campus to ensure safety
• Provides appropriate access control to the property, buildings and to secure areas within those buildings
• Assists motorists by locating/relocating vehicles and providing jump starts for dead batteries
• Assists healthcare providers with patient care by providing observation, stand‑by support, escorts, non‑violent crisis intervention
• Applies restraints competently in accordance with training and policies. Demonstrates appropriate use of force if necessary
• Provides staff with orientation information; documents accordingly

Lobby Desk

• Greets all persons in a welcoming, professional manner
• Demonstrates proficiency looking up patients
• Provides direction and other assistance as needed
• Ensures wheelchairs are available for patients and visitors
• Provides backup support and responds to all areas
• Monitors driveway area during downtime

Patrols

• Patrols interior facilities and exterior grounds to detect and deter criminal activity, policy violations and other infractions
• Takes corrective action to mitigate or resolve safety hazards, security breaches and other unsafe conditions
• Checks doors and gates to make certain they are secure and operating properly
• Monitors vehicles for low tires, open windows and doors, or other concerns and contacts owner
• Takes appropriate action to safeguard unattended/unsecure property and return to owner
• Enforces traffic and parking policies throughout the campus

Dispatch Operations

• Responds to calls and in-person requests for assistance
• Monitors alarm systems and responds accordingly to activations
• Maintains radio communications with officers
• Dispatches assignments in an appropriate, prioritized manner
• Provides communications with outside agencies, such as police and fire
• Monitors video surveillance system for suspicious activity and to support incident response efforts
• Maintains logs and other routine documentation
• Creates ID badges through appropriate data entry, photo taking and printing
• Demonstrates ability to utilize the Matrix system for access control and ID management

Incident Management

• Responds quickly and effectively to emergency and non-emergency incidents and events
• Exercises good judgment handling emergency situations, such as fire alarms etc.
• Takes corrective action to mitigate/manage the situation and ensure the safety of those involved
• Summons the support of outside police agencies as needed and serves as point of contact
• Notifies the appropriate individuals about incidents as they occur
• Gathers detailed information about the incident and persons involved
• Determines the scope of an incident and takes action to minimize further impact
• Takes preventative action to reduce the risk of recurrence
• Ensures follow‑up on unresolved issues related to the incident
• Completes accurate, objective, legible reports in a timely manner; includes statements and photographs as needed

Knowledge, Skills and Experience Requirements

• High school graduate or equivalent
• Minimum of two years security experience
• OPOTA/OPOTC certification or equivalent and/or previous hospital experience preferred
• Valid Driver’s License in the State of Ohio
• Experience with CCTV operations and alarm monitoring desired
• Effective verbal and written communication/customer service skills
• Physically capable of performing all required duties, including, but not limited to: long periods of standing and prolonged walking, and physical confrontations with combative person(s)
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Work Schedule

This is a full-time, 40 hour per week position, offering a flexible schedule for 1st and 2nd shift coverage.

Salary Range: $17 per hour - $20 per hour