Communications Officer

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Nationwide Children’s Hospital invites you to join their Protective Services team as a security officer. The role focuses on receiving and transmitting critical information via radio, computer, and phone to protect campus safety.

You will work a 5:45am-2:15pm shift, including every Saturday and Sunday, in Columbus, OH. High school diploma required; IAHSS training within six months is provided and reimbursed upon completion.

Qualifications

• High School diploma required; associate degree preferred or equivalent law enforcement/military experience.
• Must complete IAHSS Basic Security Officer training within six months at officer’s expense; reimbursed on completion.
• 4–6 week training on floor and in classroom with supervision.

Responsibilities

• Documents communications and events in the incident reporting system.
• Answers and prioritizes emergent and non-emergent calls.
• Monitors CCTV cameras and access control systems.
• Dispatches appropriate parties to incidents on or around campus.
• Notifies Protective Services of incoming helicopters and EMS.
• Acts as liaison regarding visitor or employee day-to-day activities.

Skills

Policy reading

Legible writing

Interpersonal skills

Policy enforcement

Customer service

Multitasking

Education

High School Diploma

Associate’s Degree or equivalent training

Job description

Overview

Schedule: 5:45am-2:15pm (Full Time, Benefits Eligible) Required to work every Saturday and Sunday Location: 611 E Livingston Ave Columbus, Ohio 43205 United States

Job Description Summary

Receives and transmits emergency and urgent information via radio, computer, and telephone to Protective Services personnel.

Essential Functions

• Documents designated communications and events in the incident reporting system.
• Answers and prioritizes all emergent and non-emergent calls.
• Monitors CCTV cameras and access control systems.
• Dispatches appropriate parties to incidents that occur on or surrounding campus.
• Notifies Protective Services officers of incoming helicopters and EMS.
• Acts as a liaison by providing information regarding a visitor’s visitation at NCH or an employee’s day to day activities.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree from an accredited institution and/or equivalent law enforcement/military experience and training, preferred.

Certifications

Officer will be required to complete the IAHSS Basic Security Officer training within the first six months of being hired at the officer’s expense. Once the officer has successfully completed the training, the Security Department will reimburse the officer the cost of the test.

Skills

• Ability to read and comprehend hospital/departmental policies and procedures, criminal statutes, and regulatory publications.
• Ability to write legibly.
• Sufficient interpersonal skills to effectively interact with all persons, regardless of position, ethnicity, sex, age, or economic status.
• Sufficient interpersonal skills to consistently and equitably enforce the policies of the department and hospital and the ability to effectively intervene in interpersonal conflict.
• Excellent customer services skills, and the ability to multitask.

Experience

Upon hire, the Officer will undergo a 4 to 6 week training cycle on the floor and in a classroom setting, under the supervision of a Senior Officer, working multiple shifts and locations for familiarization and experience and learning physical intervention and verbal techniques.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.