Communications Officer

Cityoftybee; Northern (KY); Hybrid; USD 66,125,000 - 90,922,000; Full time

Benefits offered by this job

Med/dental insurance

Pension

FMLA leave

Life insurance

Job summary

City of Tybee Island seeks a Communications Officer to operate the city's 911 system, monitor radio and telephone traffic, and dispatch emergency personnel as needed. The role requires quick decision making, attention to detail, and the ability to work in high-stress situations.

Responsibilities include maintaining logs, handling GCIC inquiries, assisting the public, and supporting Water Department and Public Works after hours.

Qualifications

• Requires High School Diploma or equivalent and 1 year of experience.
• Valid driver's license issued by Georgia or ability to obtain one. TAC certification within six months. TAC certification for secondary and primary TAC positions.

Responsibilities

• Operate the City’s 911 telephone, TDD, and switchboard system.
• Receive, monitor, and dispatch radio and telephone traffic for emergencies and non-emergencies.
• Screen all incoming calls and prioritize accordingly.
• Dispatch emergency personnel to incident locations.
• Maintain a continuous log of calls and GCIC data monthly.
• Assist walk-in individuals.
• Maintain warrants and logs; perform background checks.
• Conduct GCIC inquiries for Tybee Municipal Court.
• Handle after-hours dispatch for Water Department and Public Works.
• Monitor City cameras.
• Maintain gasoline usage logs.
• Activate severe weather alarms.
• Assist Animal Control with impounded animals.
• Perform other related duties.

Skills

Radio equipment

Dispatch procedures

Public safety knowledge

Record keeping

Oral & written comm

Computer skills

Geography knowledge

Customer service

Education

High School diploma or equivalent

Tools

GCIC system

Computers

Office equipment

Job description

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press \"shift + =\". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled \"Explore your accessibility options\".

Job Opportunities

Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me® button.

The Communications Officer receives calls for assistance from the public and dispatches appropriate public safety personnel.

ESSENTIAL JOB FUNCTIONS

• Operates the City’s 911 telephone, TDD, and switchboard system.
• Receives, monitors, and dispatches radio and telephone communications traffic for emergency and non-emergency situations.
• Receives and screens all incoming telephone calls from the public and other public safety agencies and categorizes and prioritizes calls.
• Dispatches appropriate emergency personnel to incident locations.
• Maintains a continuous log of incoming telephone and radio calls and logs incoming calls for all participating agencies.
• Monitors and routes incoming messages from state computer network, enters and removes information as requested into the Georgia Crime Information Center (GCIC) network, including information on wanted or missing persons or stolen articles, and validates information on a monthly basis.
• Assists walk-in individuals
• Maintains warrants and warrants logbook, records for vehicle release, and employment background checks.
• Conducts inquiries through GCIC for the Tybee Municipal Court.
• Receives and dispatches emergency complaints for the Water Department and Department of Public Works when those departments are closed.
• Monitors cameras throughout the City.
• Maintains gasoline usage logs for all City departments.
• Activates severe weather alarm and alarm tests for the City.
• Assists Animal Control with impounded animals and owner contact.
• Performs other related duties as assigned.

QUALIFICATIONS

Education and Experience

Requires a High School Diploma or equivalent and one (1) year of experience, or equivalent combination of education and experience.

Licenses or Certifications

Possession of, or ability to readily obtain, a valid driver's license issued by the State of Georgia . Ability to obtain dispatch certification within the first six (6) months of employment. TAC certification for secondary and primary TAC positions.

Special Requirements

This position requires to work extended hours including evenings, nights, weekends and holidays to respond to emergency issues.

Knowledge, Skills, and Abilities

• Knowledge of applicable federal, state, and local laws and department policies and procedures.
• Knowledge of the regulations and procedures of state crime information centers.
• Knowledge of the geography and street system of the City.
• Knowledge of the radio codes used in public safety work.
• Knowledge of dispatching procedures.
• Skill in the operation of radio/communications equipment.
• Skill in the operation of computers.
• Skill in the use of general office equipment.
• Skill in dealing with the public.
• Skill in maintaining records and preparing reports.
• Skill in making decisions accurately and rapidly.
• Skill in oral and written communication.
• Ability to use tact and firmness in obtaining information from distressed persons.
• Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Salary: $25.19 per hour

EOE and Drug Free Workplace

Benefits

The City offers an excellent benefits package, including 100% coverage on medical and dental insurance for the employee, life insurance, long-term disability, pension, and FMLA leave.

We consider applicants for all positions without regard to race, color, sex, religion, national origin, age, marital or veteran status, the presence of a disability or any other legally protected status.