CJIT TEAM LEAD

MARTA (Metropolitan Atlanta Rapid Transit Authority); Atlanta (GA); On-site; USD 48,000 - 71,000; Full time

Job summary

MARTA (Metropolitan Atlanta Rapid Transit Authority) is seeking a lead member of the Police Communications team to guide technicians, ensure policy compliance, and maintain efficient dispatch operations. The role emphasizes mentoring, scheduling, and performance oversight within a fast-paced center.

The candidate must have a High School Diploma, POST BCO certification, at least two years of 9-1-1 dispatch experience, and GCIC Terminal Agency Coordinator certification within six months of hire,

Qualifications

• High School Diploma or equivalent required.
• Must be POST Basic Communications Officer (BCO) certified.
• Minimum of two years of 9-1-1 dispatch experience in a fast-paced environment required.
• Must be GCIC Terminal Agency Coordinator certified within 6 months of employment.

Responsibilities

• Serves as lead team member in Police Communications by providing guidance and direction to technicians on policy and procedures.
• Oversees day-to-day operations of the dispatch center and ensures compliance with general orders.
• Manages scheduling to meet minimum staffing and controls overtime.
• Provides on-the-job training and mentorship for new employees and trainees.
• Assists in performance evaluations, QA, and Open Record Requests (ORR).
• Supports development of goals for the Police Communications Center and conducts coaching sessions.

Skills

Verbal communication

9-1-1 Dispatch

Education

High School Diploma or equivalent

Job description

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent required. Must be POST Basic Communications Officer (BCO) certified. A minimum of two years of 9-1-1 dispatch experience in a fast-paced environment required. High level verbal communications skills are required. Must be certified through the Georgia Crime Information Center (GCIC) as a Terminal Agency Coordinator within 6 months of employment.

• Required to work flexible schedules, including nights, weekends, holidays, and special events.

Job Description

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent required. Must be POST Basic Communications Officer (BCO) certified. A minimum of two years of 9-1-1 dispatch experience in a fast-paced environment required. High level verbal communications skills are required. Must be certified through the Georgia Crime Information Center (GCIC) as a Terminal Agency Coordinator within 6 months of employment.

• Required to work flexible schedules, including nights, weekends, holidays, and special events.

Interview Selection Process

The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job-related areas. These may include exercises such as practical demonstrations, written communications, oral interview and/or competency assessments.

Summary

Serves as lead team member in Police Communications by providing guidance and direction to technicians on matters of policy, procedure, training and equipment maintenance. Ensures the efficient and effective day-to-day operations of the center; maintains a working position at the dispatch console and is responsible for overseeing the immediate compliance and adherence to procedures and general orders.

Essential Duties And Responsibilities

• Assigns and supervises the work of communication center employees. Ensures day-to-day activities, in support of unit work goals, are completed in and efficient and cost-effective manner within the established policies and procedures.
• Manages schedules to ensure minimum staffing requirements are always met and overtime is managed effectively.
• Assists with on-the-job training of new employees. Monitor the working relations of trainer/trainee. Acts as a mentor to call-takers and dispatchers in training and/or recently released from training, including providing regular feedback and assistance as needed.
• Provides input for performance evaluations, remedial training, commendations and personnel actions. Takes immediate action to stop and address any personnel issues occurring on shift.
• Assists in the development and preparation of quality assurance reviews
• Process Open Record Requests (ORR).
• Assists in the development of programs, goals and objectives of the Police Communications Center.
• Supports personnel by conducting one-on-one coaching sessions, recommending problem-solving strategies and encouraging teamwork.
• Performs other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain and maintain Basic Communications Officer, Certified Training Operator and Criminal Justice Information Systems (CJIS) and Terminal Agency Coordinator certifications.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close vision and depth perception. Also includes the ability to adjust focus (shifts gaze from viewing a computer monitor at a distance of several feet to forms that are closer to compare).

Americans With Disabilities Act

If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions. Every MARTA employee is responsible for reading and observing the requirements of the Drug & Alcohol policy. Violation of the Drug & Alcohol policy may result in termination. This position has been identified as SAFETY SENSITIVE.

Special Requirements

An official investigation into the applicant’s background will be conducted including a criminal history records check. A physical examination, including drug/alcohol screen, will be required. An Awareness Statement issued by the GCIC must be signed concerning the dissemination of criminal history information.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Salary Grade: 15

Classification: Non-represented

Number of Openings: 2

Salary Range: $47, 518 – $71, 276