Communications Officer

State of Oklahoma; Kentucky; On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid holidays

Comprehensive benefits including保险

Job summary

The Oklahoma Department of Public Safety is seeking a dependable Communications Dispatcher to operate radio and teletype equipment, dispatch messages, and coordinate with field personnel across shifts. This role emphasizes accuracy, clear communication, and sound judgment in a fast-paced environment.

Responsibilities include handling OLETS/NLETS/NCIC queries, maintaining logs, and developing training materials.

Qualifications

• Requires U.S. citizenship and a high school diploma or GED.
• Strong communication and teamwork skills required for dispatch operations.
• Ability to interpret information quickly and convey it clearly to field personnel.

Responsibilities

• Operate radio communications equipment and dispatch messages on assigned shifts.
• Access and interpret records through dispatch systems (OLETS/NLETS/NCIC).
• Relay information to field personnel and agency officials during incidents.
• Maintain written logs of shift activities and outgoing messages.
• Coordinate with divisions and external agencies on operations and training.

Skills

Effective communication

Team collaboration

Decision making under pressure

Operational multitasking

Education

High school diploma or GED

Tools

OLETS/NLETS/NCIC manuals

Job description

Communications Officer

The Oklahoma Department of Public Safety (DPS) is seeking a dependable, service-minded professional to join our team as a Human Resources Management Specialist III. DPS employees support the agency’s mission of protecting the public and serving the people of Oklahoma. The successful candidate will work collaboratively, communicate clearly, and carry out responsibilities with accuracy, professionalism, and sound judgment.

Compensation

Annual Base Salary: $43,898.80

Benefits

State employees with DPS enjoy a minimum of 15 days of paid vacation, 15 days of sick leave, 11 paid holidays each year and a comprehensive benefit package including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Responsibilities

• Operates radio communication equipment and receives and dispatches radio messages on an assigned shift; provides a communications link for personnel in the field or agency headquarters, other law enforcement officials and related emergency services.
• Operates teletype and computer system to obtain information through the Oklahoma Law Enforcement Telecommunications System (OLETS), National Law Enforcement Telecommunications System (NLETS) or National Crime Information Center (NCIC).
• Interprets and relays information to field personnel concerning wanted persons, violations of laws and other criminal activities.
• Researches criminal history information as required, including International Police Organization (INTERPOL) data available through the various systems.
• Makes immediate decisions on a wide variety of information received through various sources and disseminates to field personnel, agency officials and other law enforcement agencies as appropriate.
• Maintains written records and logs of shift activities.
• Composes and releases messages concerning accidents, emergencies, hazardous materials, incidents, weather conditions and similar situations to field offices, news media and other law enforcement, civil defense and emergency services.
• Plans, organizes and directs communication center operations and programs; assists in the development of agency rules, regulations, and policies concerning the use of communications equipment, staff, and systems.
• Coordinates operational and administrative matters with other divisions and agencies, including Highway Patrol troop commanders, civil defense officials, the Department of Transportation, and local law enforcement officials.
• Conducts on-site inspections of communications centers to evaluate operations and personnel and ensure compliance with established policies and procedures.
• Develops and conducts training programs in communications procedures and requirements; collects, prepares, organizes, and edits instructional materials such as manuals, overhead transparencies, course outlines, and cassettes.
• May serve as a member of screening boards in matters related to promotions, hiring, reinstatement and disciplinary actions; represents the agency in matters concerning user agreements and accountability for the operation and security of terminals and use of information.
• Monitors security within the communications center or the facility.

Education And Experience

Education and Experience requirements at this level consist of (Statutory Requirement: 47 O.S. 1998 Supp. Section 2-105.B.2.b.) “2. No person shall be appointed ... unless the person is a citizen of the United States of America, of good moral character, and: b. for any such position in the Communications Division, a person shall be at least eighteen (18) years of age and shall possess a high school diploma or General Education Development equivalency certificate.”

Knowledge, Skills, Abilities and Competencies

• Federal Communications Commission rules and regulations concerning radio communications
• OLETS, NLETS, and NCIC operating manuals
• State and federal laws concerning use of criminal records
• Agency communications policies and procedures
• Office practices and procedures
• Spelling, punctuation and grammar.

Ability To

• Express ideas clearly and concisely, both orally and in writing
• Operate radio and telecommunications equipment
• Maintain operating efficiency under emergency and stressful conditions
• Maintain effective working relationships with others
• Follow complex written instructions
• Type accurately from plain copy at the rate of twenty-five words per minute.

Special Requirements

Prior to entry on duty, final candidates will be scheduled for hearing tests by the hiring agency.
Statutory Requirements (47 O.S. 1998 Supp. Section 2-105.C.1): For positions with the Department of Public Safety, upon initial appointment to the position of Communications Dispatcher, the appointed employee shall be required to serve an initial probationary period of twelve (12) months. The Commissioner may extend the probationary period for up to three (3) additional months.
The Department of Public Safety has determined that some positions in this job family are safety sensitive as defined by63 O.S.
427.8.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.