Public Safety Telecommunicator Trainee

County of Salem; New Jersey; On-site; USD 26,000 - 37,000; Part time

Job summary

County of Salem in Salem, NJ, is seeking a Public Safety Telecommunicator Trainee to learn and perform 911 and dispatch duties under close supervision. You will handle calls, determine responses, and dispatch units using established protocols.

The trainee role involves operating CAD and radio systems, maintaining logs, and coordinating communications with agencies. Must be NJ resident; OETS certification required during training; per diem, hourly employment at $22.67 per hour.

Qualifications

• Must successfully complete training and obtain OETS certification during trainee period.
• Resident of New Jersey; Salem County residents given preference.
• Sufficient English communication skills to perform duties.

Responsibilities

• Answers and processes 9-1-1 and non-emergency calls, obtaining and documenting information.
• Determines the appropriate emergency response and dispatches units using protocols.
• Maintains communication with callers and responding units, providing instructions as appropriate.
• Operates CAD, radio, ALI/ANI, TTY/TDD, and other communications systems.
• Maintains records, reports, and logs, and updates information in public safety databases.
• Coordinates emergency and non-emergency communications with multiple agencies.

Skills

Emergency communications

Dispatch procedures

Public safety operations

Record keeping

Clear communication

English proficiency

Tools

CAD systems

Radio equipment

TDD/TTY

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Safety Telecommunicator Trainee

Salem, NJ, US

3 days ago Requisition ID: 1381

DESCRIPTION: Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergency assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites; does other related duties as required.

EXAMPLES OF WORK

• Answers and processes 9-1-1 and non-emergency calls, obtaining and documenting critical information.
• Determines the appropriate emergency response and dispatches police, fire, EMS, or other personnel using established protocols.
• Maintains communication with callers and responding units, providing emergency medical, safety, or other pre-arrival instructions as appropriate.
• Operates Computer Aided Dispatch (CAD), radio, telephone, ALI/ANI, TTY/TDD, and other communications systems.
• Maintains accurate records, reports, and communication logs, and enters and updates information in state and federal public safety databases.
• Coordinates emergency and non-emergency communications with multiple agencies and refers non-emergency calls to the appropriate resources.
• Learns and utilizes agency policies, procedures, and emergency communications systems.

REQUIREMENTS: Appointees to positions at Public Safety Answering Points and at some Public Safety Dispatch Points must successfully complete training and obtain certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17: 24- 2.2, during the trainee period.

KNOWLEDGE AND ABILITIES

• Knowledge of emergency communications, dispatch procedures, and public safety operations following a period of training.
• Ability to accurately gather, evaluate, document, and relay information in emergency and non-emergency situations.
• Ability to operate emergency communications equipment, CAD systems, and related technology after training.
• Ability to communicate clearly, calmly, and professionally with the public and emergency personnel, including individuals in crisis.
• Ability to analyze information, make sound decisions, prioritize multiple tasks, maintain confidentiality, and work effectively under pressure.
• Ability to maintain accurate records and follow established policies, procedures, and safety guidelines.
• Ability to read, write, speak, and understand English sufficiently to perform the duties of the position.

RATE: $22.67 per hour; per diem position with hours assigned as operational needs require.

EEOC

This title is classified and noncompetitive through Civil Service

Must be a resident of New Jersey. Preference given to Salem County Residents.