Communications Manager: Brand & Player Experience (Hybrid)

Asmodee; Roseville (MN); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

22 Days PTO Annually

13 Paid Holidays

Competitive 401K Match

Fertility & Family Building Benefits

Legal & Identity Theft Support

Flexible & Hybrid Schedules

Extensive Game Discounts

$250 Annually in Game Bucks

Mental Health Programs

Virtual Healthcare Options

Employee Assistance Program

Employee Referral Program

Job summary

Asmodee's Fantasy Flight Games unit seeks a Communications Manager to lead the overall communications strategy and manage customer inquiries. You will partner with marketing, internal teams, and external PR partners to ensure timely, on-brand messaging from FFG.

The role blends strategic planning with hands-on management of customer-facing communications, aligning external messaging with internal communications and customer support.

Qualifications

• Exceptional written and verbal communication skills.
• Customer service oriented with ability to build relationships.
• Strong organizational skills and attention to detail.

Responsibilities

• Develop and manage the overall communication strategy for Fantasy Flight Games.
• Coordinate with external PR agencies on messaging, timelines, and approvals.
• Support marketing campaigns with clear, on-brand communications.
• Lead internal communications across the studio and cross‑functional teams.
• Oversee customer service inquiries, ensuring timely, accurate responses to players and retailers.
• Align messaging with customer service stakeholders to resolve issues quickly.
• Manage multiple cross‑functional communication projects and timelines.
• Maintain consistent tone and messaging across channels.
• Develop processes to improve clarity, efficiency and collaboration.
• Monitor industry trends and PR best practices for the gaming sector.

Skills

Communication skills

Customer service

Organizational skills

Team collaboration

Problem solving

Education

Bachelor's degree in Public Relations

Tools

Zendesk

Microsoft Office

Monday.com

Outlook

Job description

Asmodee's Fantasy Flight Games unit seeks a Communications Manager to lead the overall communications strategy and manage customer inquiries. You will partner with marketing, internal teams, and external PR partners to ensure timely, on-brand messaging from FFG.

The role blends strategic planning with hands-on management of customer-facing communications, aligning external messaging with internal communications and customer support.