Communications Manager

JPMorganChase; Chicago (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial institution in Chicago is seeking a Communications Manager to lead internal communications within their technology sector. The successful candidate will have over 6 years of experience in corporate communications, craft compelling narratives, and work closely with executives. This role is pivotal in driving strategic communications initiatives, making a significant impact within the organization.

Qualifications

• 6+ years of corporate communications experience in technology.
• Excellent writing skills to craft complex narratives.
• Experience working with C-suite executives.

Responsibilities

• Lead internal communications for technology initiatives.
• Develop strategic communications plans and campaigns.
• Manage editorial content for intranet homepages.

Skills

Corporate communications experience

Writing and editing

Project management

Executive communications

Interpersonal skills

Job description

We are looking for a strategic communicator to join the JPMorganChase's Commercial & Investment Banking communications team supporting Digital & Platform Services (D&PS) organization. Digital & Platform Services accelerates transformation within Commercial & Investment Bank by uniting Technology, Operations, Digital Innovation, AI, and Data teams to create future‑ready products and platforms.

As a Communications Manager within Commercial & Investment Banking you will support the Digital & Platform Services (D&PS) organization. In this dynamic role, you will lead internal communications for the Commercial & Investment Bank Technology team, supporting key initiatives and providing executive communications support. You will craft compelling narratives that blend complex technical concepts with engaging stories, leading transformation and innovation. As a creative and passionate leader you will explain technical ideas and lead engagement across diverse audiences.

Job responsibilities

• Serve as Communications lead/partner for Commercial & Investment Bank Technology.
• Devise strategic communications plans and campaigns to meet our business and employee engagement needs; partner closely with leadership team members, business management, human resources partners and other stakeholders to ensure a cohesive communications strategy to tell a holistic story; write executive communications for executives in their voice and style.
• Partner closely with other executive communications partners across Commercial & Investment Bank Technology, Global Technology and other lines of business.
• Serve as lead publisher and content manager for intranet homepages and subpages - publishing news and feature articles and accompanying graphics; source content for intranet articles and other editorial content.
• Manage broadcast email publication scheduling and use Targeted Email tool to distribute large‑scale broadcast messages to D&PS employees; use data to identify patterns and adjust communications strategy accordingly to be most effective.
• Ensure consistency of messaging and engagement with broader business or firmwide programs and strategic initiatives/priorities, such as AI for Tech and app and infrastructure modernization.

Required qualifications, capabilities, and skills

• 6+ years of corporate communications experience, Technology and Content including extensive hands‑on writing, editing, project management, presentation building and executive communications.
• Experience working with C‑suite executives with demonstrated success developing executive‑level messages, providing communications counsel to senior management teams and executing strong communications strategies.
• Excellent writing skills with a strong ability to turn complex technology stories into a compelling and relatable narrative.
• Organized self‑starter, project manager and multi‑tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines; outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
• Must care about creating a more inclusive work environment - both within our own Communications team as well as helping to foster that culture in Commercial & Investment Bank Technology.
• Interested in learning and willing to put in the effort to do so.

Preferred qualifications, capabilities, and skills

• An understanding of the financial services industry and current technology/AI landscape
• Experience in technology communications and change management
• External communications knowledge

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.