CIB Operations - Internal and Executive Communications - Senior Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in New York is seeking an experienced Internal Communications Senior Associate within the CIB Operations team. You will guide executive storytelling, craft strategic messages, and drive employee engagement across channels from town halls to intranet content.

The role emphasizes collaboration with senior leaders, editorial excellence, event planning, and cross-functional partnership to protect and enhance the firm’s reputation and communications impact.

Qualifications

• Minimum of 5 years in corporate or internal communications.
• Strategic communications: develop cohesive strategies and excellent writing/editing.
• Storytelling expertise to drive business narratives.
• Creativity to bring ideas to communications projects and tactics.
• Project management to handle multiple high-priority initiatives.
• Attention to detail and accuracy in all communications.
• Analytical mindset for solving challenges and risk awareness.
• Adaptability and collaboration with executives and cross-functional teams.
• Industry knowledge of financial services is a bonus.
• Risk management and protecting the firm reputation.
• Character, independence and integrity in communication.

Responsibilities

• Executive messaging, talking points, briefs and announcements.
• Editorials development, sourcing, writing and publishing stories.
• Plan and execute executive employee engagement events and town halls.
• Amplify Operations stories across Teams, intranet and events; coordinate with Press/Marketing.
• Develop drafts, secure approvals, and disseminate communications materials.
• Lead logistics for internal events and support decks and talking points.
• Measure open-rates, surveys and article clicks to guide strategy.

Skills

Strategic communications

Storytelling

Editing

Writing

Project management

Relationship building

Adaptability

Attention to detail

Team collaboration

Education

Bachelor's degree in business/finance/economics/communications/journalism

Tools

Adobe Creative Suite

InDesign

Microsoft Teams

Job description

CIB Operations - Internal and Executive Communications - Senior Associate

NY, United States

Job Information

• Job Identification 210769617
• Job Category Communications
• Business Unit Commercial & Investment Bank
• Posting Date 07/14/2026, 05:46 PM
• Locations 237 Park Ave, New York, NY, 10017, US
• Job Schedule Full time

Job Description

Role Description: CIB Operations: Internal Communications Senior Associate

We’re looking for a strong communicator, writer and collaborator to join JPMorgan Chase’s Commercial & Investment Banking (CIB) communications team supporting Digital & Platform Services (D&PS) organization. Digital & Platform Services accelerates transformation within Commercial & Investment Bank by uniting Technology, Operations, Digital Innovation, AI, and Data teams to create future-ready products and platforms.

As an Internal Communications Senior Associate, you will support CIB’s Operations, providing strategic guidance on communications plans and execution, executive storytelling and narrative development, employee engagement and recognition as well as support for key initiatives. You will be integrally involved in the execution and measurement of all channels and tactics including in-person town halls, site-visits, and offsites and multichannel content in the form of newsletters, email and digital media.

Key Responsibilities

• Executive messaging, including talking points, briefs, org announcements, change management updates, business strategy & performance updates, etc
• Editorials development, source, write and publish stories highlighting business achievements and recognizing the people behind them
• Planning and execution of executive employee engagement events including site visits, offsites, all hands calls, town halls, roundtables and fireside chats
• Telling and amplifying Operations stories via diverse channels including Microsoft Teams, Outlook, corporate intranet, video and live events as well as in coordination with Press and Marketing for external stakeholders
• Develop first drafts, edit, secure approvals, and disseminate a variety of communications materials for appropriate channels – including executive messages, organization announcements, event invitations, announcements, newsletters, articles/stories, videos, digital signage, etc.
• Lead on logistics support and assist with decks / talking points / briefings and other materials for internal events, such as town halls, All-Hands, site visits, panels/discussions, etc.Support intranet management; oversee look, feel and navigation, and advise on content strategy
• Performance measurement of all internal tactics, such as open-rates, event survey results and article clicks, to help guide strategy and approach

Qualifications and skills

• Experience: Minimum of 5 years of experience in corporate or internal communications, with a bachelor's degree in business, finance, economics, communications, journalism, or related fields.
• Strategic communications:Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills.
• Storytellingexpertise:Passion for storytelling, simplifying complex topics, and driving narratives that support business goals.
• Creativity:Desire to bring creativity and new ideasto communications projects and tactics.
• Projectmanagement:Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
• Attention todetail:Meticulous approach to ensuring accuracy and quality in all communications.
• Problemsolving:Analytical and strategic mindset for addressing challenges and finding solutions.
• Adaptability:Internally motivated, empathetic and ready to embrace new opportunities and challenges with flexibility.
• Relationship building:Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• Industry knowledge:In-depth understanding of the financial services industryis a bonus.
• Risk management:Unwavering commitment and diligence in managing risk and protecting and enhancing the reputation of our firm.
• Character & style: High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility

Additional preferred qualifications and skills

• Understanding of the financial services industry
• Experience working in a large, matrixed organization
• Design software experience (e.g., Adobe Creative Suite/InDesign)
• Website management and multimedia experience (e.g., video development)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.