Communications & Knowledge Management Intern

Jobtailor; Colorado; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Jobtailor is offering a summer internship focused on communications and knowledge management in Colorado. The role involves developing employee communications, supporting SharePoint design, and advancing knowledge management initiatives, including metadata tagging and governance.

You will create newsletters, presentations, and other digital materials while exploring AI tools like Microsoft Copilot to enhance information access.

Qualifications

• Current student, junior or higher, enrolled in an accredited college or university
• Pursuing a degree in Communications, Strategic Communication, Technical Communication, Business Administration, Digital Media or Digital Communications, Knowledge Management, Library and Information Science, Organizational Communication
• Able to work full-time during the summer (up to 40 hours a week)
• Must be able to commute to the designated work location in-person, per the hybrid work policy
• Experience in strategic communications, content management, SharePoint, AI, knowledge management, digital workplace technologies, user experience, or data analytics is strongly encouraged
• Experience creating and maintaining digital content, newsletters, and SharePoint sites
• Coursework or experience related to knowledge management, information architecture, AI, data analytics, or user experience
• Familiarity with content management, metadata, records management, or information governance concepts
• Strong written and verbal communication skills
• Experience with or proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Teams
• Ability to organize information, manage priorities, and meet deadlines in a fast-paced environment
• Strong attention to detail
• Strong interpersonal skills and ability to collaborate with cross-functional teams

Responsibilities

• Develop and edit employee and stakeholder communications, including newsletters, emails, and intranet content
• Support SharePoint site design, content organization, maintenance, and user experience improvements
• Assist with knowledge management initiatives, including content inventories, metadata tagging, and governance activities
• Create job aids, newsletters, presentations, and other communication materials
• Research, test, and support emerging AI tools and capabilities, including Microsoft Copilot
• Support AI and automation initiatives that improve knowledge sharing and information access
• Collect and analyze usage metrics to improve communication and knowledge management effectiveness
• Support employee engagement and change management activities by coordinating events and meetings, developing communications, creating presentation materials, and completing post-event follow-up
• Participate in cross-functional project teams supporting priority business initiatives
• Identify opportunities to streamline workflows and improve information sharing through automation and digital tools
• Collaborate with leaders, subject matter experts, communicators, and technology partners to support clean energy programs and customer-focused initiatives

Skills

SharePoint design

Knowledge management

Content management

Data analytics

User experience

Communication

Cross-functional collaboration

Digital content creation

Education

Communications or related degree

Strategic communication

Technical communication

Business administration

Digital media / Digital communications

Knowledge management

Library and information science

Organizational communication

Tools

SharePoint

Microsoft Copilot

Microsoft Office

Job description

• Develop and edit employee and stakeholder communications, including newsletters, emails, and intranet content
• Support SharePoint site design, content organization, maintenance, and user experience improvements
• Assist with knowledge management initiatives, including content inventories, metadata tagging, and governance activities
• Create job aids, newsletters, presentations, and other communication materials
• Research, test, and support emerging AI tools and capabilities, including Microsoft Copilot
• Support AI and automation initiatives that improve knowledge sharing and information access
• Collect and analyze usage metrics to improve communication and knowledge management effectiveness
• Support employee engagement and change management activities by coordinating events and meetings, developing communications, creating presentation materials, and completing post-event follow-up
• Participate in cross-functional project teams supporting priority business initiatives
• Identify opportunities to streamline workflows and improve information sharing through automation and digital tools
• Collaborate with leaders, subject matter experts, communicators, and technology partners to support clean energy programs and customer-focused initiatives

Requirements

• Current student, Junior or higher
• Enrolled in an accredited college or university and pursuing a degree in Communications, Strategic Communication, Technical Communication, Business Administration, Digital Media or Digital Communications, Knowledge Management, Library and Information Science, Organizational Communication
• Able to work full-time during the summer (up to 40 hours a week)
• Able to commute to the designated work location in-person, per the hybrid work policy
• Students with coursework or experience in strategic communications, content management, SharePoint, artificial intelligence (AI), knowledge management, digital workplace technologies, user experience, or data analytics are strongly encouraged to apply
• Experience creating and maintaining digital content, newsletters, and SharePoint sites
• Coursework or experience related to knowledge management, information architecture, AI, data analytics, or user experience
• Familiarity with content management, metadata, records management, or information governance concepts
• Strong written and verbal communication skills
• Experience with or demonstrated proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Teams
• Ability to organize information, manage multiple priorities, and meet deadlines in a fast-paced environment
• Strong attention to detail
• Strong interpersonal skills and ability to collaborate effectively with cross-functional teams

Core Competencies

Demonstrates expertise in developing and managing communication materials, including newsletters and presentations, while leveraging knowledge management and digital tools to enhance user experience and information sharing. Proficient in utilizing SharePoint and AI technologies to support organizational initiatives and improve engagement.

Highest-signal resume keywords

• SharePoint Site Design
• Knowledge Management
• Content Management
• Microsoft Office Proficiency
• Strong Written And Verbal Communication

Hard Skills

• Content Organization
• Metadata Tagging
• Digital Content Creation
• Data Analytics
• User Experience

Soft Skills

• Strong Attention To Detail
• Interpersonal Skills
• Collaboration

Industry Keywords

• Strategic Communication
• Information Governance
• Digital Workplace Technologies
• Change Management
• Clean Energy Programs

Tools & Technologies

• Microsoft Office
• Microsoft Teams
• Microsoft Copilot