Communications & IT Support Specialist

North Carolina State University; Morehead City (NC); On-site; USD 50,000 - 58,000; Full time

Job summary

NC State University is seeking a Communications & IT Support Specialist to manage digital communications, ensure accessibility compliance, and support CMAST’s online presence and event communications.

The role provides frontline IT desktop support to faculty, staff, and students, coordinates with OIT, and collaborates across university departments to promote CMAST research and programs. A Bachelor's degree is required, with preferred social media and IT troubleshooting experience.

Qualifications

• Bachelor's degree or equivalent combination of training and experience required.
• Preferred experience includes managing social media and accessible digital content.
• IT support troubleshooting and project management skills are desirable.

Responsibilities

• Develop and manage digital communications including social media, branding, videography, and writing.
• Ensure all communications comply with federal accessibility guidelines.
• Provide frontline IT desktop support including Eduroam connectivity, software installation, printer setup, and malware troubleshooting.
• Maintain CMAST website and support event communication and logistical coordination.
• Collaborate with CALS, CVM, COS, ORI, and university partners for strategic promotion.

Skills

Digital communications

Accessibility compliance

IT desktop support

Event communications

Cross-department collaboration

Education

Bachelor's degree or equivalent

Tools

Eduroam connectivity

Software installation

Printer setup

Malware troubleshooting

Job description

NC State University is hiring a Communications & IT Support Specialist. This role manages digital communications, ensures accessibility compliance, maintains the CMAST website, supports event communications, and provides frontline IT desktop support to faculty, staff, and students. The specialist collaborates with various university departments to promote CMAST research and academic programs while coordinating IT and communication priorities.

Highlights

• Develop and manage digital communications including social media, branding, videography, and writing.
• Ensure all communications comply with federal accessibility guidelines.
• Provide frontline desktop IT support including Eduroam connectivity, software installation, printer setup, malware troubleshooting, and coordination with OIT.
• Maintain CMAST website and support event communication and logistical coordination.
• Collaborate with communications and development staff from CALS, CVM, COS, ORI, and university partners for strategic promotion.
• Bachelor's degree or equivalent combination of training and experience required.
• Preferred experience includes managing social media, creating accessible digital content, IT support troubleshooting, and project management skills.
• Anticipated salary range is $50,000 - $58,000.
• Works with faculty, staff, and students at the Center for Marine Science & Technology (CMAST).
• Position is full-time, 12-month recurring appointment with Monday-Friday 8:00 AM - 5:00 PM schedule.