COMMUNICATIONS DISPATCHER/CLERK

Massachusetts; West Boylston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Communications Dispatcher/Clerk to join their team. This role is crucial for managing dispatching and clerical functions, ensuring efficient communication during emergencies. The ideal candidate will possess strong oral and written communication skills, the ability to handle high-pressure situations, and a commitment to public service. If you thrive in a dynamic environment and are ready to make a difference, this position offers a rewarding opportunity to contribute to community safety and support law enforcement operations.

Qualifications

• High School diploma or equivalent required.
• At least one year in a clerical position dealing with the public.

Responsibilities

• Answer and direct calls from the public and agencies.
• Maintain daily logs and assist in training new dispatchers.

Skills

Oral and Written Communication

Typing Skills

Listening Skills

Emergency Response

Public Interaction

Education

High School Diploma

Tools

Law Enforcement Agencies Processing (LEAP) System

Job description

SHERIFF’S OFFICE OF WORCESTER COUNTY

POSITION DESCRIPTION[1]

POSITION: COMMUNICATIONS DISPATCHER/CLERK

BARGAINING UNIT: NEPBA 515 GRADE: 13

3:00 PM - 11:00 PM

I. GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES :

It is the responsibility of the Communications Dispatcher/Clerk to perform a variety of dispatching and clerical functions in accordance with established standard operating procedures; uses independent judgment to determine the correct response to calls and in all dispatching procedures.

II. ESSENTIAL FUNCTIONS :[2]

• To answer and appropriately direct calls from the general public, police departments, governmental agencies, attorneys, sheriff departments, other correctional facilities, etc.;
• To place calls to governmental agencies for warrant and/or background checks and to classify information received;
• To request ambulances for inmate and employee emergencies;
• To receive and notify the Assistant Deputy Superintendent of Special Services, or designee, of requests for K-9 services;
• To request Special Operations Group (SOG) or mutual aid in case of emergency;
• To be aware of location of perimeter vehicle at all times and to dispatch vehicle as needed;
• To provide quick and accurate checks for vehicle and license checks utilizing the LEAP system;
• To provide an accurate record of warrant and criminal history checks utilizing both BOP and III;
• To monitor radio frequencies;
• To maintain a daily log of the day’s activities;
• To assist the general public with problems or requests by providing routine information, while referring all questionable situations to supervisor(s);
• To arrange for towing of vehicles when necessary;
• To assist in the training of new Communications Dispatchers/Clerks;
• To perform any other duties assigned.

[1] This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

[2] The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

III. MINIMUM QUALIFICATIONS :

A. Education and Experience:

• High School diploma or equivalent.
• At least one year working in a general clerical position that deals with the public.

B. Special Requirements :

• Massachusetts certification in the operation of the Law Enforcement Agencies Processing (LEAP) System.
• Certification in cardiopulmonary resuscitation (CPR) and first aid.

• Completion of a disorder management training program.

C. Knowledge, Ability and Skill :

• Must possess a good command of both oral and written language.
• Familiarity with related rules, regulations, orders, policies and procedures.
• Knowledge or information dissemination related to criminal offenders and public records.
• Capacity to learn communication system techniques.
• Ability to work alone and handle emergency situations calmly, promptly and efficiently.
• Skill in typing, computers and record keeping.
• Must possess good listening skills.

IV. SUPERVISION RECEIVED :

The Communications Dispatcher/Clerk works under general supervision of the Assistant Deputy Superintendent of Special Services, or their designee.