Communications Dispatcher

City of Raymore, MO; Raymore (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive paid training

Retention incentives

Competitive pay

Education and training opportunities

LAGERS retirement (100% L6)

14 paid holidays

PTO 16 hours/month (first 4 years)

Recruitment incentive $2,500 at 6 mo

Recruitment incentive $2,500 at 1 year

Job summary

City of Raymore, MO is seeking dedicated 911 Dispatchers for its Communications Center. This fast-paced, 24/7 operation requires answering calls, gathering critical information, and dispatching police, fire, and EMS via CAD systems.

Ideal candidates remain calm under pressure, communicate effectively, multitask, and work well in teams. We offer extensive training, competitive pay, and strong retirement and benefits packages.

Qualifications

• Calm under pressure and sound decision-making.
• Strong communication and listening skills.
• Proficient with computer software and multiple applications.

Responsibilities

• Answer emergency and non-emergency calls with professionalism and empathy.
• Gather critical information quickly and accurately from callers.
• Dispatch police, fire, and EMS using a CAD system.
• Prioritize multiple incidents while maintaining situational awareness.
• Monitor and coordinate radio communications with first responders.
• Enter and retrieve information from state and national databases.
• Provide clear instructions and reassurance to callers during emergencies.
• Maintain accurate documentation of all calls and dispatched incidents.
• Collaborate with law enforcement, fire, EMS, and neighboring agencies.

Skills

Calm under pressure

Excellent communication

Multitasking

Attention to detail

Team player

Education

High School Diploma or GED

Job description

Be the Calm Behind the Call. Make a Difference Every Shift.

The Raymore Communications Center is seeking dedicated, professional individuals to join our team as 911 Dispatchers. Every call you answer has the potential to save a life, provide reassurance during someone's worst moment, or help first responders get where they're needed most.

If you thrive in a fast-paced environment, enjoy problem-solving, and want a career that truly makes a difference, we encourage you to apply!

Answer emergency and non-emergency calls with professionalism, empathy, and efficiency.

Gather critical information quickly and accurately from callers.

Dispatch police, fire, and EMS personnel using a Computer-Aided Dispatch (CAD) system.

Prioritize multiple incidents while maintaining situational awareness.

Monitor and coordinate radio communications with first responders.

Enter and retrieve information from state and national law enforcement databases.

Provide clear instructions and reassurance to callers during emergencies.

Maintain accurate documentation and records of all calls and dispatched incidents.

Work collaboratively with law enforcement, fire departments, EMS, and neighboring agencies to ensure effective emergency response.

The Communications Center operates 24/7/365 - including nights, holidays, and weekends.

We're Looking For Someone Who:

Remains calm under pressure.

Has excellent communication and listening skills.

Can multitask and make sound decisions in high-stress situations.

Demonstrates strong attention to detail and accuracy.

Works well as part of a team while also being self-motivated.

Is committed to providing exceptional public service.

Why Join Our Team?

• Comprehensive paid 15 weeks of hands-on training
• Retention Incentives
• Competitive pay
• Investment in your future development with continuing education and training
• 100% paid LAGERS L6 retirement
• 14 paid holidays
• 16 hours accrued PTO per month for the first 4 years.
• $2,500 recruitment incentive at 6 months of successful performance + $2,500 recruitment incentive at 1 year of successful performance for full time positions

Minimum Qualifications:

• High School Diploma or equivalent (GED).
• Must be a United States citizen or authorized alien worker.
• Must possess and maintain a valid driver’s license.
• Work under pressure and be able to handle stressful situations.
• Proficient in using computer software, multiple computer applications, and technology in a fast-paced environment.
• If applicable, pass required testing.

Process:

The extensive selection process includes:

• Preliminary Interview
• Typing Test
• Oral Board Interview
• Credit Check
• Computer Voice Stress Analysis (CVSA) Examination

Once a conditional offer has been accepted, applicants will also complete the following:

• Psychological Examination
• Drug Screen
• Hearing Test

The City of Raymore is an Equal Opportunity Employer. Eligible candidates will be notified of next steps after application review.