Communications Desk Operator

Carol Woods Retirement Community; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Part time

Job summary

Carol Woods Retirement Community in Chapel Hill, NC invites a Relief Receptionist to operate the main switchboard and front desk for first and third shifts. You will answer phones, dispatch calls, greet visitors, and handle essential administrative tasks in Building 4.

This role requires monitoring emergency alert panels, relaying information to maintenance and engineering, and coordinating basic communications with residents and staff.

Qualifications

• High school diploma or GED required or preferred.
• Experience with switchboard and general office work.
• Strong communication and public relations abilities.

Responsibilities

• Operate the main switchboard/reception area and answer phones.
• Dispatch calls for service and monitor emergency panels.
• Greet visitors and perform administrative duties.
• Prepare materials from electronic records for residents being transported.
• Communicate emergencies to Maintenance and Engineering.
• Perform other duties as assigned.

Skills

Communication

Problem Solving

Education

High school diploma or GED

Job description

Relief / PRN / As Needed1st shift and 3rd shift need. First shift hours 8:00 am- 4:30 pm. Third shift hours 11:30 pm- 8:00 am.PRIMARY FUNCTION:Operate the main switchboard/reception area in Building 4 during business hours and after-duty hours.Also included in this position is the expectation that the person in this job will:Uphold and put into daily practice the values of Carol Woods.Support the well-being and quality of life of every individual resident.Function as a good steward of resident resources.Contribute to Carol Woods approach to continual quality improvement.Support the concepts of a learning organization.RESPONSIBILITIES AND DUTIES:Manage switchboard. Answer phones and dispatch calls for service.Monitor emergency alert panels (SARA System), fire panel alarms, door alarms, etc.Serve as central coordinator in event of a security alarm situation.Greet visitorsAdministrative dutiesCommunicate facility emergencies to designated Maintenance and Engineering personnel.Prepare materials from the Electronic Medical records system for residents who are being transported to the Emergency Department as requested.All other duties as assigned.REQUIREMENTS:Education:High school graduate preferred; GED acceptableExperience:Experience with switchboard, general office work, and public relationsPhysical Requirements:Ability to sit for lengthy periods of timeCapable of providing assistance to persons using walkers and wheelchairsAble to quickly respond to emergencies requiring mobility and strengthCompetencies:CommunicationProblem Solving/Decision MakingWorking Conditions:Climate Controlled Environment.