Switchboard Operator

CareWell Health Medical Center; East Orange (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

CareWell Health Medical Center seeks a dedicated Switchboard Operator to provide front-line call handling and information services. You will connect callers to appropriate locations or extensions and support emergency communications as directed.

The role requires calm under pressure, excellent customer service, and reliable documentation practices. Availability to work holidays and weekends is expected in a demanding hospital environment.

Qualifications

• Experience in customer service is preferred.
• 1 year of Switchboard Operator experience is desirable.
• Willingness to work holidays and weekends.

Responsibilities

• Answer incoming calls and transfer messages as needed.
• Greet callers and provide information as required.
• Route emergency calls appropriately to the correct personnel.
• Operate paging and interoffice communication equipment.
• Maintain organized call documentation and records.
• Relay written messages and convey information accurately.

Skills

Customer service

Telephone etiquette

Calm under pressure

Multitasking

Documentation skills

Phone system operation

Emergency communication

Education

High School Diploma

Tools

Switchboard system

Intercom

Two-way radio

Public address system

Job description

Job Summary

Provides assistance and excellent customer service to individuals contacting the Hospital for medical services, business or other needs. Operators will receive calls and connects people to the appropriate locations or extension. Ability to utilize the online beeper system and provide emergency communications as necessary to Local, State, Federal or other agencies as directed

Essential Functions

• Must have excellent customer service skills, telephone etiquette, be poised and have the ability to remain calm under emergency or pressure situations.
• Must be able to multitask independently and work in a high stress environment.
• Individual must have the ability to manage activity and maintain accountability of activity through an organized documentation process.
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
• Route emergency calls appropriately.
• Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
• Relay and route written and verbal messages.
• Place telephone calls or arrange conference calls as instructed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Certifications

High School Diploma or equivalent

Minimum Work Experience

Customer service experience and 1 year Switchboard Operator experience.

Position Type/Expected Hours of Work

Must be willing to work holidays, weekends and provide additional coverage as needed