Communications Assistant

FF Inc; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation with bonusOp

Hands-on training and ongoing dev

Supportive and collaborative team

Professional development opportunities

Advancement into leadership roles

Job summary

FF Inc in Phoenix, AZ is seeking a personable Communications Assistant to support customer and client interactions, organize communications, and help create positive experiences. You’ll handle inquiries via phone, email, and in-person, coordinate follow-ups, maintain records, and collaborate with teams to ensure timely, polished messaging.

The role offers hands-on training, a collaborative team environment, and opportunities to grow into broader communications and operations roles.

Qualifications

• Excellent verbal and written communication skills.
• Organized with strong attention to detail.
• Professional and dependable, able to manage multiple priorities.
• Positive attitude and willingness to learn; comfortable learning new systems.
• Previous experience in customer service or administrative support is a plus.

Responsibilities

• Communicate with customers and clients via phone, email, and in-person.
• Respond to questions and provide clear, accurate information.
• Assist customers with general requests and help resolve concerns.
• Coordinate follow-ups between customers and internal teams.
• Maintain accurate records of conversations, requests, and feedback.
• Help organize schedules, appointments, confirmations, and reminders.
• Assist with customer-facing updates and company communications.
• Keep contact information and communication records organized and up to date.
• Work closely with team members to ensure timely responses.
• Represent the company in a friendly, polished, and professional manner.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization

Detail orientation

Professionalism

Time management

Problem solving

Customer service experience

Job description

About The Role

We’re looking for a personable, organized, and motivated Communications Assistant to join our team. This role is perfect for someone who enjoys connecting with people, communicating clearly, and helping create positive experiences for customers and clients.

Location: Phoenix, AZ

Employment Type: Full-Time

About The Role

We’re looking for a personable, organized, and motivated Communications Assistant to join our team. This role is perfect for someone who enjoys connecting with people, communicating clearly, and helping create positive experiences for customers and clients.

What You’ll Do

• Communicate with customers and clients through phone, email, and in-person interactions
• Respond to questions and provide clear, accurate information
• Assist customers with general requests and help resolve concerns
• Coordinate follow-ups between customers and internal team members
• Maintain accurate records of conversations, requests, and customer feedback
• Help organize schedules, appointments, confirmations, and reminders
• Assist with customer-facing updates and company communications
• Keep contact information and communication records organized and up to date
• Work closely with team members to ensure customers receive timely responses
• Represent the company in a friendly, polished, and professional manner

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, confident, and comfortable interacting with different people
• Organized with strong attention to detail
• Professional and dependable
• Able to manage multiple priorities in a fast-paced environment
• Positive attitude and willingness to learn
• Comfortable learning new systems and processes
• Strong follow-through and problem-solving skills
• Previous experience in customer service, hospitality, retail, administrative support, or communications is a plus, but not required

What We Offer

• Competitive compensation with bonus opportunities
• Hands-on training and ongoing development
• Supportive and collaborative team environment
• Opportunities to develop valuable professional and communication skills
• Experience working directly with customers, clients, and internal teams
• Opportunities for advancement into communications, customer experience, operations, and leadership roles

Who Thrives Here?

You’ll be a great fit if you’re someone who naturally connects with people, communicates confidently, and likes staying busy and organized. We’re looking for individuals who take initiative, enjoy being part of a team, and want an opportunity where they can continue developing professionally.

Whether you’re starting your career or looking to bring your customer-facing experience into a new environment, this role provides the opportunity to learn, contribute, and grow.