Communications Analyst

City of Durham; Durham (NC); On-site; USD 70,000 - 91,000; Full time

Job summary

City of Durham is seeking a Communications Lead in the Community Partnerships and Engagement Department to engage residents, educate the public, inform stakeholders, and promote city programs and initiatives. This role focuses on resident engagement, public information, and marketing in a fast-paced onsite environment.

The position reports to the Department Director and involves designing informational materials, coordinating events, and developing social media campaigns.

Qualifications

• Bachelor’s Degree in business or public administration, communications, or directly related field.
• One year of professional communications, web and graphic design, media relations, public information, or video production experience.
• Three to five years of professional communications, web and graphic design, or public information experience preferred.
• Exceptional communication, interpersonal, analytical, and problem-solving skills.

Responsibilities

• Plans and implements public relations, communications, and/or marketing programs, activities, initiatives, and events; designs, edits, and develops print, digital, social media, website, and other materials; oversees and/or designs graphics and layouts.
• As assigned, takes photographs and maintains photo files; reviews content and materials prepared by other staff; develops proposals; and ensures compliance with quality, brand and design standards.
• Collaborates with community groups, business associations, residents, the media, City departments, and/or external agencies; attends meetings and public functions; responds to media requests; establishes and maintains partnerships; responds to inquiries; conducts training; and develops presentations.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Education

Bachelor’s Degree in business or public administration, communications, or related field

Job description

Work, Serve, Thrive. With the City of Durham Advance in your career while making a realdifferencein the community you serve.

Hiring Range: $70,000 - $91,000

Work Day/Hours: 8:00am - 5:00pm | Full-time/Onsite

The Community Partnerships and Engagement Department’s mission is to partner with residents and employees to enhance access, build trust, and co-create policies, programs, and systems where people feel respected, connected, and able to thrive. As the Communications lead for the Department, you will inform and engage members of the public, develop relationships with our key stakeholders that include City staff, community partners, resident leaders, and others. If accomplishing meaningful work in a fast-paced environment keeps you engaged, join our team!

This position is devoted to work involving resident engagement, public education, public information, and marketing. It performs fully-proficient public information, marketing, outreach or program coordination that requires independent evaluation and analysis of issues and the exercise of judgment to select and apply criteria to resolve problems and make recommendations.

The analyst reports to the Department Director and is responsible for designing, editing and producing informational materials; coordinating and promoting special events; developing communications and marketing materials; developing social media campaigns; updating social media; and recommending communications strategies.

• Plans and implements public relations, communications, and/or marketing programs, activities, initiatives, and events; designs, edits, and develops print, digital, social media, website, and other materials; oversees and/or designs graphics and layouts.
• As assigned, takes photographs and maintains photo files; reviews content and materials prepared by other staff; develops proposals as assigned; and ensures compliance with quality, brand and design standards.
• Collaborates with community groups, business associations, residents, the media, City departments, and/or external agencies; attends meetings and public functions; responds to media requests; establishes and maintains partnerships; responds to in-person, telephonic, or email inquiries; conducts training; and develops presentations.

• Bachelor’s Degree in business or public administration, communications, or directly related field.
• One year of professional communications, web and graphic design, media relations, public information, or video production experience.

• Three (3) to five (5) years of professional communications, web and graphic design, or public information experience preferred.
• Exceptional communication, interpersonal, analytical, and problem-solving, and skills.
• Experience using data and feedback to evaluate program success and improvement areas.