Communications Administrator

University of Maryland Medical System; Baltimore (MD); On-site; USD 40,000 - 56,000; Full time

Job summary

UMMC Midtown Campus, part of the University of Maryland Medical System, seeks a dedicated professional for its call center and emergency communications team in Baltimore. The role includes handling requests for service, coordinating transport, maintenance, safety alerts, and providing administrative support.

The ideal candidate will have a High School diploma, at least five years of multi-tasking experience with two years in administrative duties and two in customer service, with familiarity

Qualifications

• High School Diploma or GED required.
• Five years of multi-task work experience including two years in administrative duties and two years in customer service.
• Familiarity with medical terminology preferred.
• Healthcare environment and dispatching experience preferred.

Responsibilities

• Receive requests for service and perform call center and emergency communications functions.
• Investigate and communicate status of requests to customers.
• Provide administrative support for relevant departments.
• Research, collect, and prepare data for processing and data management.

Skills

Customer service orientation

Administrative duties

Data management

Medical terminology familiarity

Education

High School Diploma or GED

Job description

Job Requirements

When we say our community we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimores cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Work Schedule: Full Time, Rotating, 2:30pm-11:00pm & 10:00pm 7:00am

Under general supervision, using a customer service orientation, receive requests for service and performs call center and emergency communications functions including transport, emergency repairs, general maintenance and housekeeping, safety and security alerts and construction requests. Investigates and communicates the status of the requests to the customer and provides administrative support for relevant departments to address the outstanding issues. Researches, collects, and prepares data for processing, spreadsheet applications and data management in performing tasks.

Work Experience

Education and Experience

• High School Diploma or equivalent (GED) is Required.
• Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.
• Familiarity with medical terminology is preferred.
• Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.