Communication Specialist - Cleveland

Paycom - ATS; Cleveland (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401K and Roth 401K with company match

Paid Time Off

Life Insurance – employer paid

Short-Term Disability

Tuition Reimbursement and Continuing E

Job summary

MMT Ambulance is seeking a Communication Specialist in Cleveland, OH to coordinate between dispatchers and facilities for ambulance transports. You will ensure timely and accurate responses, notify callers of delays, and operate a multi-line phone system while handling varying shifts.

The role requires a high school diploma, knowledge of medical terminology, and strong English communication skills. Join a growing EMS team with comprehensive benefits and professional development opportunities.

Qualifications

• Knowledge of medical terminology required.
• Strong communication skills and ability to work in a team environment.
• Ability to handle high-stress situations with composure.
• Customer service experience helpful.
• Proficiency with electronic communications and data entry.

Responsibilities

• Coordinate communication between dispatchers and facilities for ambulance transports.
• Notify callers of delays upon dispatch request.
• Operate computers, software, and multi-line phone system.
• Work varying shifts including weekends and holidays.

Skills

Medical terminology

English proficiency

High-stress communication

Team collaboration

Customer service

Multiline phone system

Attention to detail

Education

High school diploma or equivalent

Job description

# Communication Specialist - ClevelandOhio North Cedar - Cleveland, OH 44106## DescriptionAre you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? **Join MMT Ambulance and make a Difference in Your Community!** We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. **Make a difference with us!**As a Communication Specialist, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between dispatchers and facilities to ensure timely and accurate responses to service requests for ambulance transports. **Essential Duties and Responsibilities:*** Ensuring that callers are notified of any delay in transports upon request of dispatch* Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately* Operates computers, software, and multi-line phone system* Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays**Physical Demands:*** Must be able to sit for long periods of time* Must be able to hear well* Must be able to speak, write, and understand English fluently**Qualifications:*** Minimum of a high school diploma or equivalent* Knowledge of medical terminology* Proficiency in spelling and writing English* Strong communication skills and ability to work in a team environment* Ability to deal with high stress situations* Customer service experience* Working knowledge and proficiency of electronic communication* Able to quickly manage and transition between various tasks while maintaining attention to detail* Self-confidence, emotional stability, good judgment, and tolerance for high stress* Possess good verbal communication skills* Ability to handle adverse situations effectively**Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve. **What We Offer:**We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked. * **Health Insurance:** Medical, Dental, Vision, Health savings account, and Flexible spending account* **Retirement Plans:** 401K and Roth 401K, with a company match* **Paid Time Off*** **Employer Paid:** Basic Life Insurance and Long-Term Disability* **Supplemental Plans:** Short-Term Disability, Life, Critical Illness, Accident Insurance* **Professional Development:** Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education**Who We Are:**For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365. If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team! **Statement of Equal Opportunity Employment:**It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. #MMTDISPATCH