Operational Communications Coordinator - Cleveland

MMT Ambulance; Cleveland (OH); On-site; USD 40,000 - 58,000; Full time

Job summary

MMT Ambulance in Cleveland seeks an Operational Communications Coordinator to support real-time dispatch and field operations. You will monitor transport requests, coordinate with dispatch teams, and serve as the primary contact for escalations related to dispatch and trip handling.

The role requires clear communication, the ability to multitask under time pressure, and familiarity with EMS geography. You will work within our dispatch system to ensure accurate trip allocations and thorough

Qualifications

• EMT certification is required.
• Experience in EMS dispatch or communications preferred; training provided.
• Strong verbal and written communication; able to coordinate across teams under time pressure.
• Demonstrated ability to multitask and make sound decisions in a fast-paced environment.
• Working knowledge of market area geography.

Responsibilities

• Coordinate with dispatchers to ensure trips across markets are assigned to the correct team.
• Monitor trip assignments to identify missed or duplicate trips and correct them.
• Serve as the primary point of contact for Field Operations on dispatch escalations.
• Answer calls and enter, verify, and prioritize transport and inter-facility transport requests.
• Dispatch ambulances and crews using internal systems; track unit status in real time.
• Communicate with field crews, facilities, and leadership regarding assignments and delays.
• Document dispatch activity accurately for operational and compliance records.
• Flag recurring boundary or hand-off issues to leadership.

Skills

EMT certification

EMS dispatch experience

Verbal and written communication

Multitasking

Geography knowledge

Time management under pressure

Job description

Operational Communications Coordinator | ClevelandAre you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!As the Operational Communications Coordinator you will be in a communications / dispatcher role, focused on coordination with the dispatch teams. The primary purpose of this position is to monitor transports to ensure operational business needs are met, properly assigned, tracked, and completed. With a goal of no trips missed, duplicated, or mishandled. You will also serve as the primary point of contact for Field Operations on escalations related to dispatch and trip handling.Essential Duties and Responsibilities:Coordinate directly with dispatchers in markets to ensure trips near or crossing the market boundary are assigned to the correct team and handled without error.Monitor trip assignments to catch and correct missed trips, duplicate assignments, or miscommunication.Serve as the primary point of contact for Field Operations on escalations involving dispatch errors, coverage issues, or trip-handling concerns.Answer incoming calls and enter, verify, and prioritize transport and IFT requests as needed.Dispatch ambulances and crews using internal systems.Track unit status, location, and availability in real time across markets.Communicate clearly with field crews, facilities, and leadership via phone and dispatch software regarding assignments and delays.Document dispatch and coordination activity accurately for operational and compliance recordkeeping.Flag recurring boundary or hand-off issues between markets to leadership.Perform other duties as assignedPhysical Demands:Must be able to sit for long periods of timeMust be able to hear wellMust be able to speak, write, and understand English fluentlyQualifications:Minimum of active EMT certification required.Prior experience in EMS dispatch, call-taking, or communications preferred; candidates will be trained on systems and procedures.Strong verbal and written communication skills; comfortable coordinating across teams under time pressure.Demonstrated ability to multitask and make sound decisions in a fast-paced, time-sensitive environment.Working knowledge of market area geography.Ability to work flexible shifts, including evenings, weekends, and holidays.Highly organized, detail-oriented, and able to manage multiple priorities simultaneouslyOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.What We Offer:We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending accountRetirement Plans: 401K and Roth 401K, with a company matchPaid Time OffEmployer Paid: Basic Life Insurance and Long-Term DisabilitySupplemental Plans: Short-Term Disability, Life, Critical Illness, Accident InsuranceProfessional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous EducationWho We Are:For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!Statement of Equal Opportunity Employment:It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.#MMTDISPATCH